Gift Shop Sales Associate

Title: Gift Shop Sales Associate

Position Reports To: Senior Retail General Manager

Direct Reports: N/A

About Butterfly Pavilion: At Butterfly Pavilion, (BP) we transform the way people think about invertebrates. These small but mighty animals that surround us are so much more than people think. They are everywhere because everything depends on them. They are the hidden heroes of the animal kingdom. As the leader in invertebrate knowledge, inspiration and connection, Butterfly Pavilion works to foster an appreciation of these critical animals by educating the public about the need to protect and care for threatened habitats globally, while conducting research for solutions in invertebrate conservation. Whether it is providing unique, firsthand learning experiences in our exhibits and educational programs, conducting new research that sets the standard for zoos across the country or building innovative solutions for species and habitat conservation in countries around the world, Butterfly Pavilion is leading the way in ensuring invertebrates are protected for the future.

Our Core Values are a large part of who we are as an organization:

• Make Science Cool
• Love What You Do
• Go Above and Beyond
• Lead Change
• Know Your Stuff
• Be Positive
• Welcome All

These aren't just words, but words to live by here at Butterfly Pavilion.

FLSA: Non-Exempt, Part Time up to 25 hours per week

Schedule: General hours of work are somewhere between 7a.m. to 6p.m. on assigned days. Assigned days are dependent on store needs and weekend availability is a requirement. Participation in monthly all-staff meetings is a requirement.

Hourly Rate: $17.00/hour 

Position Summary:

The Gift Shop Sales Associate helps create and maintain an environment that is customer-oriented and sales-driven. The Sales Associate works with supervisors to maintain all facets of the Gift Shop. Multiple customer skillsets are required to be successful in this role. Daily goals include providing people with a memorable and positive experience to spark a return to the organization and converting those customers on sales. The Sales Associate will participate in the working knowledge of all aspects of Butterfly Pavilion business, including education, research, and conservation efforts. The biggest requirement of all is the ability to provide a world class guest experience with the three pillars of retail: People, Planet, Profit.

Essential Functions & Responsibilities:

• Customer Service - Sales Associates are responsible for delivering first class customer service, which is defined by meeting, greeting, and serving customers that guarantees repeat visitors.
• Sales - Provide customer sales services that exceed our guest expectations to maintain and achieve the financial goals and expectations of the retail department and Butterfly Pavilion.
• Merchandising - Perform daily tasks that enable the gift shop and concessions to appear aesthetically pleasing and to keep all fixtures organized and fully stocked with product. Maintain fixtures and merchandise to be free of dust, blemishes, and fingerprints.

Competencies:

1. Builds Relationships
2. Teamwork