DEPARTMENT OF ECONOMIC SECURITY

Your Partner For A Stronger Arizona.

DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.

DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.

SUPPORT COORDINATION AREA MANAGER

Job Location:

Division of Developmental Disabilities (DDD)
1455 South Alvernon Way, Tucson, Arizona 85711
400 West Congress Street, Tucson, Arizona, 85701

Posting Details:

Salary: $70, 300.05 

Grade: 21

Closing Date: 11/11/2025

Job Summary:

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come join the DES Team!

The Department of Economic Security, Division of Developmental Disabilities (DDD), is seeking an experienced and highly motivated individual to join our team as a Support Coordination Area Manager. This position is responsible for the management and supervision of staff who are responsible for direct contact with the Division's members to conduct needs assessments and ensure provision of services in accordance with federal and state regulations, rules, policies, procedures, and guidelines.

Applicants for this position cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation, cannot have a principal interest in or have a spouse or close family with principal interest in a DDD Qualified Vendor Agreement, and cannot be employed or subcontracted by a DDD Qualified Vendor.

Job Duties:

Essential Duties and Responsibilities include but are not limited to:

• Manages and coordinates the Support Coordination functions for the members within the District, with emphasis on programming and ensuring all federal and state requirements are complied with and documentation is complete, including case records. Ensures consistency in Support Coordination, implementation, and overall applications.
• Works with programs/resource development to ensure services and providers are acquired to meet the needs of the members as ascertained by Support Coordination. Establishes and maintains good rapport and open communication.
• Hires, trains, directs, monitors, and evaluates subordinates to ensure qualified and competent staff are capable of meeting performance standards.  Completes all personnel actions required including MAP. Monitors ETE time cards, travel claims, and requests for out-service training.
• Attends meetings with community advocates, advisory committees, providers, managerial, and administrative staff. Provides input on designs for systems and work plans. Develops, approves, and implements strategies, goals, objectives, policies, procedures, and guidelines to define those systems and area operations relevant to the District and Division, as well as for the delivery of multiple services.
• Provides follow-up on incident reports & unusual incident reports by tracking that appropriate actions are taken to eliminate Rights violations, potential abuse or neglect, and other areas of concern. Interacts with other staff or agencies, such as Quality Control Licensing, Department of Child Safety (DCS), Adult Protective Services (APS), Program Review Committee (PRC), Human Rights Committee (HRC), etc., as necessary.
• Researches and takes appropriate actions regarding investigative reports, licensing reports, and grievances & appeals, by assigning appropriate responsibilities to staff and attending grievance & appeal hearings to represent the District and Division stance.
• Acts as liaison to behavioral health Support Coordination, and the mental health agencies/providers they deal with, to problem-solve difficult cases. Attends staff meetings to assist Support Coordinators to focus on the philosophy, policies, and procedures of District and Division. Ensures cost effectiveness studies are completed when required. Works health care issues with the Managed Care Unit
• Collect, review and analyze data relating to metrics for the area. Uses that data to set and monitor goals for the area.