Associate ProAssure Systems Specialist

Work Flexibility: Onsite

As an Associate ProAssure Systems Specialist, you will support the implementation and administration of Vocera’s Smartbadge solution.  You will be the go-to resource for nurses and clinicians at the customer site to train them on our hands-free communication product.  Your workflow knowledge, people skills and troubleshooting ability help us deliver on Stryker’s mission to make healthcare better. 

 

Primary work location: 5000 W National Ave, Milwaukee, WI 53295

What you will do: 

 

• Manage multiple Vocera databases and establish and document processes for maintaining data integrity; Work with clinical departments to keep various database entities current 
• Manage Vocera servers including software updates, OS maintenance, backups, and collaborate with the customer on anti-virus, server monitoring and disaster recovery practices 
• Manage Vocera devices:  Maintain accurate inventory records, manage the RMA process and spares pool and document all processes
• Train users to use Vocera effectively; collaborate with the customer to establish, document, and deploy sustainable training processes for new hires, current employees, and refresher training 

• Provide on-site support for reporting and resolving end user issues, including issues with Vocera equipment, database and training and answer end user questions 
• Provide on-site support for troubleshooting, resolving, and reporting technical issues and collaborate with Vocera Technical Support and customer’s support organization to resolve technical issues
• Maintain clear documentation on status and resolution of issues using Vocera’s chosen case management software 
• Collaborate with the customer to develop and administer end user satisfaction programs, including regular end user satisfaction surveys, per the customer’s guidelines 

 

What you need: 

 

Required:

• Bachelor's degree required or in lieu of degree, 6+ years additional relevant work experience; Preference will be given for degrees in Nursing, Business or IT
• 2+ years’ clinical or healthcare IT (HIT) experience required
• Must be a US Citizen 

 

Preferred:

• Demonstrated success in delivering excellent customer support 
• Prior experience supporting clinical end users through rounding and training
• Able to work under pressure with physician and nursing staff 
• Experience with clinical workflow analysis and design 
• Proficient with Microsoft Office Suite

Travel Percentage: 10%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.