Current Operations Team Leader (0923) - SFO - AIOC

Company Description

Appointment Type: Temporary Exempt, Category 18: This position is excluded by the Charter from the competitive Civil Service examination process and incumbents are considered “at will” and shall serve at the discretion of the Appointing Officer. The duration of the appointment shall not exceed 36 months.

Specific information regarding this recruitment process and position are listed below:

• Application Opening: Wednesday, April 23, 2025.
• Application Deadline: Interested applicants are encouraged to apply as soon as possible as this announcement may close at any time after 5:00 PM on Friday, May 2, 2025.
• Compensation Range: $141,700 – $180,856 Annually.
• Work Schedule: Full-time, 40 hours per week. Shift times will vary, and employees must be able to work day, swing, or night shifts as needed, which may include weekends and holidays.
• Work Location: San Francisco International Airport – Airport Integrated Operations Center. This position will be required to work onsite full-time.
• Recruitment ID: RTF0156282-01156185.

Working at SFO:

San Francisco International Airport (SFO), an enterprise department of the City & County of San Francisco, has a workforce of approximately 1,700 City employees and strives to be a diverse, equitable, and inclusive employer.

SFO’s mission is delivering an airport experience where people and our planet come first and our core values are Safety and Security, Teamwork, Excellence, Care, and Equity. Learn more about careers at SFO.

For more information about SFO, visit www.fiysfo.com. Follow us on Twitter and Facebook.

Job Description

The Airport Integrated Operations Center (AIOC) will be SFO’s 24/7 guest centric nerve center with end-to-end visibility through a common operating picture. The AIOC will be staffed with skilled teams and decision makers that set the Daily Operations Plan, mitigate pain points and share information to promote healthy airport operations. The AIOC will be more than a room with innovative technology and skilled operators; it is a mindset that drives our day-to-day operation to create a seamless and responsive travel experience for everyone. The AIOC will create an extraordinary guest experience through centralized operational control - enabling informed, data-driven decisions and managing all reported issues with care, while working in collaboration to provide a safe, secure, and seamless guest experience.

The Current Operations Team Leader will be part of a collaborative team responsible for monitoring and managing airport operations as part of the AIOC. Under the direction of the AIOC Shift Leader, the Current Operations Team Leader is responsible for overseeing all current operations-related activities in the AIOC on landside, in the terminal complex and on the airfield. This position is responsible for maintaining awareness, sharing information, and directing tactical responses to current operational issues and impacts in coordination with the Current Operations Section and other AIOC personnel. This position will lead many of the teams directly impacting the attainment of the AIOC Key Performance Indicator standards.

The Current Operations Team Leader is an integrated section leader of the AIOC and is expected to work collaboratively with all AIOC personnel in addition to leading the Current Operations section which includes Landside, Terminal and Airside Operations team members, Asset Management personnel, Customer Care staff, and liaisons for federal partners such as the TSA. The Current Operations Team Leader is also responsible for coordinating with the Security Operations Center and 911 Dispatch to stay informed, problem solve, and manage operational issues across the airport. This position monitors and drives operations, solves problems, generates innovative ideas, and shares information across SFO teams both internal to the AIOC and with external stakeholders. The Current Operations Team Leader may be called upon to assist in leading other functions within the AIOC, so this position is expected to maintain full situational awareness of AIOC operations to include other function’s shift goals and operational challenges.

What You’ll Do:

• Lead the Current Operations Section including participating in performance management processes and identifying proper staffing and tra