Account Management - Senior Analyst

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

As a Senior Account Manager, you will be asked to perform all the responsibilities of Account Manager. In addition, you will be expected to foster teamwork/collaboration and extend accountability across internal departments. You will position yourself as a lead amongst the Account Team by acting as a daily resource for the team and performing additional mentoring tasks that will ensure the team’s successful performance and longevity.

These additional responsibilities include:

• Providing peers with direction on client requirements and supporting training initiatives, while providing feedback and recommended solutions for process efficiencies.
• Mentoring Account Managers to ensure best in class service.
• Routinely reviewing the team dashboards and addressing any concerns/learning opportunities with individual team members as necessary.
• Collaborate with Account Managers issues and drive accurate, rapid closure
• Leads internal/external meetings in which all open items are reviewed, and next steps are identified.
• Acts as a Subject Matter Expert (SME) for other account managers on the team and assistance with all client requests.
• Acting as line of business team lead backup as needed or acting as liaison in lieu of management on necessary internal/external calls.

Required Qualifications

• Performance, Metrics, Skills:
• Demonstrates the ability to effectively lead internal and client calls.
• Shows consistent ability to project manage all projects they’re on point to lead. Hold internal partners accountable to their TAT’s and escalates if responses are not being provided timely.
• Not attributed any personal client Performance Guarantees within the last 12 months
• Not been on a Performance Improvement Plan or Corrective Action Plan in last 12 months.
• 12 months+ Prescription Benefit Management (PBM) industry
• Excellent verbal and written communication skills
• Experience working with multiple intranet and extranet systems, Customer Relationship Management (CRM) tools (i.e., Salesforce), or adjudication platforms.
• Support training sessions to help broaden the team’s knowledge.
• Support projects or process improvements.
• Mentoring & Training

Preferred Qualifications

• Performance, Metrics, Skills:
• Shows consistent ability to project manage all projects they’re on point to lead. Hold internal partners accountable to their TAT’s and escalates if responses are not being provided timely.
• Not attributed any personal client Performance Guarantees within the last 18 months
• 2+ years Account Management, Prescription Benefit Management (PBM) industry
• Extraordinary verbal and written communication skills
• Experience mentoring colleagues
• Experience in supporting multiple projects or process improvements
• Mentoring & Training

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$46,988.00 - $102,000.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

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