Customer Success Manager

📍 Location: Hamburg / Hybrid | Travel ~30%

Are you passionate about helping customers succeed in the digital space? We’re looking for a Customer Success Manager to lead post-sales relationships and drive real business impact for top-tier clients.

What You’ll Do:

Act as the primary point of contact throughout the customer lifecycle,

Develop and execute success plans that align with client goals,

Guide multi-solution adoption and track progress through clear KPIs,

Deliver proactive, data-driven insights that enhance customer ROI,

Lead executive-level conversations and long-term strategy sessions.

Collaborate across teams to orchestrate the best customer experience,

Identify risks early and build effective recovery strategies,

Advocate for the customer internally, sharing feedback and innovation ideas.

What You Bring:

Proven experience in Customer Success or post-sales account management,

Strong background in digital marketing, analytics, or customer journey solutions,

Excellent communication and relationship-building skills,

Consulting, agency, or pre-sales experience is a strong plus,

Fluent in German and English (Polish is a bonus),

Comfortable with executive presentations and cross-functional leadership,

Program management skills within complex organizations,

Willingness to travel up to 30%.

📩 Apply now to take your career to the next level in Customer Success.