Product Area Leader, Global Recordkeeping

Job Description:

Fidelity Stock Plan Services (SPS) is Fidelity’s equity compensation administration services business, which is vertically integrated in the Workplace Investing (WI) division.  Fidelity’s Stock Plan Services business manages relationships with external Plan Sponsors and their employees in 198 countries, including numerous S&P 500 companies, providing administrative support services for these clients and individual support and guidance to plan participants.

The Stock Plan Services Product and Platform Domain exists to focus and deliver world class equity plan administration capabilities of behalf of our Stock Plan Clients and digital experiences for their Participants. The domain focuses on four major tenets in operating principles and design decisions:

• Delivering Customer Value: Listening and adapting to our customers’ (Sponsors and Participants) needs to deliver the best SPS and NQ experience.
• Enabling Growth: Developing new capabilities to attract prospects and enable us to enter new markets
• Driving Scale and Efficiency: The opportunity to bring value in our market starts with reducing unit costs.
• Diversity and Inclusion: Celebrating differing voices and perspectives in our products and our people.

The Role

As the Product Area Leader of Stock Plan Services Global Recordkeeping, you blend broad product and portfolio management expertise with an obsession for delivering business partner, plan sponsor and participant value.  You will define and evolve the product vision, strategy, and mission of the recordkeeping platform to deliver a seamless and modern product experience to all stakeholders. This will require you as a leader to thrive in an environment of leading large complex change and commitment to iteratively delivering high impact.  To succeed, you will demonstrate strong communication and collaboration traits to foster close partnerships with functional leaders in technology, client service, operations, implementation & sales.

As a leader, you will articulate a north star vision and empower agile teams, and associates to maximize value delivered through prioritization, creativity, innovation, collaboration, and decision making to encourage them to work iteratively, innovate through testing and experimentation and learn from failures while celebrating success.  In the agile structure you will nurture 19 teams oriented around 15 strategic capabilities (ex: recordkeeping, Grants, Corporate Actions, Performance etc.) and lead forums to help build a highly mission driven team, collaborative culture and strong community to deliver on real-time, globally enabled recordkeeping capabilities.  You are committed to developing your own industry knowledge on product evolution and innovation to inform your product vision and to empower your leaders with that knowledge.

Scope of Role: 

• Sets the Global Recordkeeping Product Area strategy for accelerated delivery of recordkeeping features with the goal of delivering industry leading plan admin experiences at scale.
• Define a multi-year strategy to deliver enhanced capabilities while building towards a larger north star product vision
• Works across the enterprise to leverage common platforms and experiences for the benefit of Plan Sponsors, internal associates (Operations/phones) and participants.
• Makes decisions on matters of the highest complexity presented by work that carries across varying products and processes from potential combinations of domains/product areas and BU's.
• Makes decisions that materially impact results and can alter the course of a deliverable with limited guidance. Must collaborate across an extensive network to drive most impactful work and informs key stakeholders on progress. Leads Fidelity and agile behaviors to ingrain an innovative agile culture.
• Develops vision, goals, and direction for Product Area, with responsibility for the complete cycle of product development and implementation. This large-scale process may carry significant risk and may be managed across multiple Product Areas/Domains/Business units.
• Responsible for ensuring the completion of work by empowering Squads to plan, coordinate and execute. Oversees significant budget and number of resources. Develops the requirements for high quality standards and practice.
• Sets and leads timelines, expectations, and the strategic decisions for a product area with influence on a broader set of product areas, including solution development based on expertise and experience.
• Proactively partners across domains, product areas, centers of excellence, and chapter leaders to influence strategic decisions related to their area of expertise. May lead a new offering tied directly to driving scale and efficiency in our service ex