Client Technical Support Apprentice

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Client Technical Support Apprentice

What does a successful Client Technical Support Apprentice do at Fiserv?

Imagine kickstarting your career with an apprenticeship that offers hands-on experience and a solid foundation in technology! As an apprentice, you'll dive into the tech world with 9 weeks of Related Technical Instruction (RTI) followed by On-the-Job Training (OJT). RTI gives you the skills and knowledge in a classroom setting, then OJT lets you apply what you've learned in real-world projects. It's an incredible opportunity to grow, learn, and make a difference at Fiserv.

Note: To be eligible for this apprenticeship, you must reside within the city of Milwaukee.

As a Client Technical Support Representative Apprentice at Fiserv, you will serve as the client’s point of contact for resolving product and service-related issues. You'll be a vital part of a dedicated team known for efficiently and accurately addressing client questions and issues. Throughout the 9-week Related Technical Instruction in Milwaukee, WI, you will gain the knowledge and hands-on experience needed to provide exceptional support for our products and services. No prior industry experience is required—this is an entry-level position designed for career starters through our apprenticeship program. This role is designed to help you develop a robust understanding of Fiserv's systems and products, setting you up for a successful career in Client Services.

What you will do:

• Participate in a 9-week comprehensive Related Technical Instruction, which includes both classroom instruction and on-the-job training.
• Provide proactive outreach and timely responses to client service questions and product support after the training.
• Serve as an escalation point for product and service-related issues from clients post-training.
• Learn more about how Fiserv's products and solutions work together.
• Log and track all cases and tasks in our tracking tool and become proficient in doing so during the apprenticeship.
• Collaborate with other support entities, such as development and product management, to resolve client issues.
• Analyze assigned cases for trends and communicate findings to appropriate teams.

What you will need to have:

• High school diploma or GED and/or equivalent military experience.
• Must be a resident of the City of Milwaukee for the duration of the Apprentice Program.
• 1+ years of experience in a client support role.
• 1+ years of experience with Microsoft Office Products in a work, military, or school environment.

What would be great to have:

• U.S. Military experience.
• Eagerness to learn, a proactive approach to solving issues, and strong analytical skills with the ability to communicate findings effectively.
• Experience in Banking, Product Support, Client Service, or collaborative troubleshooting gained through academic or practical experience.
• Ability to interact with technical teams and build working networks.
• Knowledge of Fiserv products and services is a plus but not required as you will receive comprehensive training during your apprenticeship.
• Basic understanding of case management applications and ability to prioritize workload.
• Familiarity with case tools such as ServiceNow or other ticketing systems would be beneficial.
• Financial industry experience or a strong interest in financial technology services.

Perks at Work:

• We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
• Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
• Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
• Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-b