Manager Retail Branch I

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?

Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.

While we’re proud of our history, we’re even more excited about our future. With business and technology transformation on the horizon, there’s never been a better time to be part of BECU.

PAY RANGE

The Target Pay Range for this position is $84,300.00-$103,000.00 annually. The full Pay Range is $65,700.00 - $121,700.00 annually. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

BENEFITS

Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage.  Employees have access to disability and AD&D insurance.  We also offer health care and dependent care flexible spending accounts, as well as health savings accounts, to eligible employees.  Employees are able to enroll in our company’s 401k plan and employer-funded retirement plan.  Newly hired employees accrue 6.16 hours of paid time off (PTO) on a per pay period basis based on hours worked (up to a maximum of 160 PTO hours per year) and receive ten paid holidays throughout the calendar year. Additional details regarding BECU Benefits can be found here.

IMPACT YOU’LL MAKE:

You’ll play a vital role in shaping the future of a BECU branch, leading a team to deliver exceptional service and innovative solutions for our members. By driving member engagement, fostering a service-focused culture, and mentoring your team, you’ll ensure the success and growth of the branch while directly contributing to BECU’s mission of improving financial well-being. With your leadership, you’ll inspire your team to reach new heights, exceed goals, and establish meaningful connections within the community. Your efforts will not only help members achieve their financial goals but also create a thriving and dynamic work environment.

WHAT YOU’LL DO:

• Achieve Sales and Service Goals: Drive membership, deposit, and loan growth by actively engaging with the community and aligning your team to meet established goals.

• Develop Your Team: Provide coaching, mentoring, and training to encourage and enhance employee performance. Help team members build skills and plan for career growth.

• Conduct Performance Evaluations: Meet regularly with team members to assess performance using BECU competencies, ensuring continuous improvement and success.

• Ensure Outstanding Member Service: Lead the team to deliver timely, accurate, and exceptional service to all members, fostering satisfaction and loyalty.

• Optimize Operations: Manage branch service levels, review reports, analyze performance, and adjust schedules to meet forecasted member volumes effectively.

• Promote Brand Awareness: Build the BECU brand and value proposition within the community to drive awareness, membership, and production opportunities.

• Set and Maintain Standards: Establish clear expectations for sales and service excellence, recognizing achievements while addressing areas for improvement.

• Manage the Branch Budget: Assist in developing and managing the branch’s annual budget, ensuring expenses align with approved levels.

• Foster Relationships: Build and maintain strong connections with staff, members, business partners, and property management to ensure effective collaboration.

• Ensure Compliance: Maintain adherence to policies, procedures, and regulations while ensuring ongoing training for team members.

• Oversee Faciliti