Product Operations Manager (m/f/d)

🏆 The Opportunity

We are looking for a driven and tech-savvy Product Operations Manager to join our Product team's effort to deliver best-in-class user experiences to our customers and partners in the air cargo industry.

This is a unique, entrepreneurial opportunity to be driving the digitalization of air freight and logistics in a fast-growing Series B company backed by leading Venture Capital firms including Index and Bessemer.

We foster a positive, dynamic, hard-working and feedback-heavy culture, with a strong dose of playfulness. Join us now and transform the way airlines sell cargo! 

🌍 You can work from (almost) anywhere in Europe. See which countries we can employ in currently by checking out this list here. We are a remote company, but regularly meet in person, too.

🎬 A snapshot of what you will be doing here:

As part of the product organization, the product offering team is responsible for integrating with airline partners and developing airline products that drive value for the platform and our airline and enterprise partners.

In your role as Product Operations Manager, you will work to ensure that the offering on cargo.one is always competitive, relevant and bookable. That means that our partner airline integrations are running smoothly and get the operational support and data insight they require. You will work closely with our partners to get them onboarded and optimize performance, always striving for operational excellence and generating value for our airline partners and freight forwarder users. To accomplish this, you are part of a cross-functional effort and work hand-in-hand with our Engineering, Partnerships, BI and Support teams.

Your responsibilities:

• Simplify and automate key monitoring and firefighting processes to enable our internal teams and Airline partners to monitor performance efficiently.

• Run integration projects for new partner airlines and make their global air freight offering accessible to our cargo.one freight forwarder network.

• Investigate operational issues and drive maintenance projects in order to keep the integrations running smoothly.

• Enable the cargo.one expansion strategy by supporting market launches and making our supply globally accessible to freight forwarders.

• Implement, execute and automate enterprise forwarder onboarding processes.

• Highlight feature gaps with our airline partners and enterprise customers and drive adoption projects in order to maximise the offering potential on cargo.one.

• Specify and implement tooling to improve our internal operations and performance monitoring.

• Actively communicate within the organisation making sure that our technical and business stakeholders are aligned on our ongoing projects.

🕵 We are looking for individuals with:

• 2+ years of experience in a consulting, product operations, operations or customer support role running complex projects with cross-functional internal and external stakeholders.

• A strong growth mindset. You are biased to action, resilient and a self-starter who is excited about tackling new challenges and always keeps the user in mind.

• Tech-savviness: You are not one to shy away when it gets technical. You enjoy learning tools and working with new technologies.

• Good listening skills, who is a consensus builder with the ability to make hard decisions when required

• A data-driven approach to decision making wherever possible.

• Exceptional written and verbal skills with fluency in English (bonus points for love of emojis ). You’re a great communicator and easily build relationships cross-functionally across internal and external stakeholders.

• Ability to embrace uncertainty and display a high level of adaptability.

• Willingness to learn and openness to accepting feedback, generously giving their own in return.

❤️ We think you will love working here if:

• You value building great relationships and trust with your team a