Director - Customer Engagement

Company Description

Company Description

CloudMoyo is an award-winning and data-driven engineering firm with deep expertise in analytics, application development, digital strategies and generative AI solutions. Our goal is to envision and develop solutions that reinvigorate businesses and build their best futures by propelling digital transformation with resilience. We work alongside various partners, like Microsoft and Icertis, to bring forward robust, inventive, and scalable solutions tailored to your business needs. Our expertise is founded on the efforts of our talented employees, as well as our FIRST with FORTE values we champion.

FORTE means Fairness, Openness, Respect, Teamwork, and Execution. Our values here lead to open and honest conversations that allow for greater collaboration, leading to best-in-class execution that delights our customers. In 2025, we introduced FIRST with FORTE, with the goal to be a Fearless, Innovative, and Resilient organization with Substantial impacts while being a Trustworthy partner.

We pride ourselves on being one of Seattle’s Best Places to Work for the past 6 years, earning the #1 rank in both 2021 and 2024! In 2021, we earned the Icertis Partner of the Year Award – FORTE Values, and in 2024 earned the Icertis Highest Delivery NPS Award.

Interested in joining our team? Keep reading!

Life at CloudMoyo

Here at CloudMoyo, we are driven by our values of FORTE, which stands for Fairness, Openness, Respect, Teamwork, and Execution. We strongly believe that our expertise is founded on the efforts of our employees, who reflect our FORTE values in their work.

In 2025, we introduced FIRST with FORTE. This addition to our values aligns with our goal to be a Fearless, Innovative, and Resilient organization with Substantial impacts while being a Trustworthy partner. It’s an extension of FORTE that focuses on our values as a larger organization, built on great employees.

Our workplace culture is driven by unshakable commitment to building a world-class workplace for all employees, one characterized by meaningful interactions, flat hierarchy, challenging assignments, opportunities to grow with the best in the field, and exciting rewards and benefits.

If you’re a talented, hard-working, and fun-loving person looking to grow, then CloudMoyo may be a great fit for your next professional adventure.

Curious about what it’s like working at CloudMoyo? Hear from CloudMoyo employees on Glassdoor.

Job Description

The Customer Engagement Manager will be responsible for deeply engaging and growing the business relationship of existing accounts. This role will be focused on growing CloudMoyo’s services business which includes Consulting, Implementation, Integration, Analytics, GenAI, Application Development and Managed Services for CloudMoyo Services engagement, Product implementations including CloudMoyo’s products and ICERTIS Contract Lifecycle Management platform. Manages opportunities through all phases including prospecting, qualification, sales pursuit and close by applying deep sales process, discipline, and expertise. Has the ability to develop relationships with key buyers and decision-makers at new and existing clients by utilizing a differentiated roadmap and framework to enable our client’s enterprise modernization journey.  The candidate will be responsible for driving new sales in the US.

Candidates will have the following responsibilities:

• Driving revenue growth in our Services
• Upsell and cross-sell to drive increased revenue in our existing accounts. Responsible for achieving all revenue attainment to quota and commitment-based accountabilities.
• Understand and effectively communicate the company's value proposition & differentiated services and solutions. 
• Be responsible for sales accountability and sales relationships with customers.
• Develop sales strategy & plans to achieve their targets.
• Generate and maintain accurate account and opportunity plans.
• Ability to identify and solve client issues strategically.
• With customers, be able to navigate their complex organizations, hone-in on key decision makers and be able to interact with both senior & mid-management levels. 
• Should be able to work with matrixed & different time-zone organizations (pre-sales, marketing, and delivery), to