Clinical Research Specialist Operations Manager

N-Power Medicine aims to establish a new paradigm in drug development by reinventing the ‘how’ and transforming clinical trials through better integration with clinical practice, ensuring broader participation by physicians and patients. We are building an exceptional multi-disciplinary team with diverse expertise spanning healthcare, engineering, technology and regulatory, and with people who share our core value of Empowering Community through generosity, curiosity and humility.  We are working with urgency to bring better therapies to patients faster. 

The Clinical Research Specialist (CRS) Operations Manager is responsible for the day to day leadership, performance, and compliance of research staff supporting a designated health system account(s). This role serves as the primary operational leader for assigned sites, ensuring team members are onboarded efficiently, trained appropriately, and supported in delivering high quality, compliant services.

The Manager partners closely with the Associate Director to execute staffing plans, support hiring, maintain strong customer relationships, and drive staff development. While the Associate Director owns strategic planning and system level growth, the Manager ensures operational excellence and consistent execution at the account and site level.

This is a remote role.  

Team Leadership & Daily Operations

• Provide direct, day to day leadership for the CRS team assigned to a specific region

• Set clear expectations for performance, workflows, and professional behavior.
  Monitor workload distribution and staffing coverage across assigned sites

• Address routine performance issues and escalate as appropriately to the Associate Director

• Foster a positive, accountable, and highly engaged team culture

Hiring, Onboarding & Training Execution

• Partner with the Senior Manager to support hiring needs 

• Own rapid and effective onboarding for new team members 

• Identify onboarding gaps and recommend improvements to training processes

Staff Development & Performance Management

• Conduct regular check-ins and coaching with direct reports

• Support ongoing skill development and role readiness

• Participate in performance reviews and contribute to promotion or corrective action discussions

• Identify high potential staff and collaborate with the Senior Manager on growth opportunities

Compliance & Quality Oversight

• monitor adherence to documentation and process workflows that support the company’s priorities. Maintain clinical regulatory documentation across network partner sites

• Partner with quality or compliance teams to address findings, audits, or corrective actions

• Reinforce ongoing protocols, requirements, training, and retraining as policies, protocols, or expectations evolve

• Track and monitor team performance metrics relevant to the account

• Contribute to process improvement initiatives led by senior leadership

Health System & Customer Relationship Support

• Serve as the primary operational liaison between site-level and account-level stakeholders, ensuring alignment between network partner operations and internal organizational priorities

• Maintain strong working relationships with health system partners

• Escalate risks, concerns, or relationship issues to the Senior Manager as appropriate

• Support implementation of new initiatives, pilots, or workflow changes within the account

Perform additional duties and responsibilities as required.

• 5+ years of experience in healthcare operations, oncology clinical researc