Veterans Benefits Supervisor

The Executive Office of Veterans Services (EOVS) is looking for a Veterans Benefits Supervisor to join their team.  

As the Veterans Benefits Supervisor, under the provisions of M.G.L. Chapter 115, Section 6A, 6B, and 6C and the General Appropriation Act, you will oversee all aspects of the Annuity program. This role performs and coordinates all activities for the Annuity Program, including but not limited to, determining eligibility verification from the Veterans' Administration; entering Vendor Customer information and modifications into the state MMARS system to ensure payments to eligible applicants; records arid updates the Access database system and operates the scanning system; assist the MIS Manager with the interface payment mechanism to ensure eligible members on the payroll are paid bi-annually on the date established by law in accordance with C. 115, Section 6A, B, and C; composes and /or prepares correspondence; and performs related work as required.  In this role, you may also supervise the day-to-day activities of the Chapter 115 Benefits team in absence of supervisor.

Duties and Responsibilities:

• Oversees the administration of the Annuities program in accordance with Chapter 115, Section 6A, 6B, and 6C and the General Appropriation Act, to include but is limited to the following: the eligibility determination of applicants, maintenance of the database, and payments of the annuities.

• Analyze and report caseload fluctuations and budgetary impacts.

• Coordinates and monitors assigned program(s) activities.in order to ensure effective operations and compliance with established standards; review and analyze data concerning assigned program(s) to determine progress and effectiveness, make recommendations for changes in procedures, guidelines, etc., and devise methods of accomplishing program(s) objectives.

• Provides technical assistance and advice to Department personnel, Veterans' agents, all applicants, and the public to exchange information, resolve problems, and ensure compliance with established policies, procedures, and standards; responds to inquiries from Department personnel and others to provide information concerning assigned department programs.

• Maintains liaison with various private, local, state, and federal agencies and others to exchange information and/or resolve problems; performs related duties such as attending meetings and conferences, maintaining records, and preparing reports.

• Provides on-the-job training and orientation for Department staff; develops and implements procedures, and guidelines to accomplish assigned program(s) objectives and goals; reviews reports, memoranda, etc., for completeness, accuracy, and content.

• Confers with management staff and other Department personnel to determine program(s) requirements and availability of resources and to develop the criteria and standards for program evaluation; evaluates program(s) activities to determine progress and effectiveness and to make recommendations concerning changes as needed.

• Develops and implements standards to be used in program monitoring and/or evaluation; oversees and monitors program(s) activities; and confers with management staff to provide information concerning program implementation, evaluation, and monitoring and to define the purpose and scope of proposed programs.

• Conducts annual recertification exercises to ensure eligibility status.

• Prepares response letters regarding matters pertaining to the Annuity program.

• Other duties as assigned by the Director of Benefits, including but not limited to supporting the Veterans Benefits program.

Qualifications Required at Hire:

• Knowledge of the principles and practices of human resource management including behavioral techniques, planning forecasting, organizational d