Registered Nurse House Supervisor (RN)

Position Summary

Single departmental function supervision and/or shift supervision in accordance with hospital policy. Responsible for the daily administration of tasks, scheduling and problem solving related to assigned areas. Position provides leadership to the hospital staff in the absence of the Department Directors and Administration. Responsible for the coordination of care resources, problem resolution, adequate staffing and communication to Department Directors and Administration with issues of concern. Serves as an administrative representative for the hospital. Serves as liaison with Staff, Management and the Medical Staff.

• Interprets and implements organizational goals. Identifies and prioritizes what needs to be done in terms of patient care and unit tasks. Estimates patient workloads and ensures staffing reflects workloads. Interprets and ensures compliance with policies & procedures, standards of practice and standards of care necessary and relevant to the department. Assists with ensuring quality, customer service focused care is delivered from pre-admission to post-discharge of patients. Provides data, information and reports in a timely manner. Coordinates all patient admissions to include transfers to and from other facilities, bed assignments, and physician orders; obtains clinical, demographic and third party payor information and authorization as necessary. 
• Management: Responsible for Acuity Management. Resolves team conflict by helping staff focus on what is best for the patient and the unit. Applies team-building skills and develops self-directed teams. Assists in new employee orientation teaching customer service goals, efficiency, accountability, clinical skills and conflict resolution. Identifies poor and positive performance and acts as first line coach providing feedback and counseling. Keeps staff informed by frequent communication of policy changes, organizational goals, customer service issues, and department performance issues. Assists in maintaining productivity guidelines. Assists case managers and staff in discharge planning (from a resource consumption perspective) Provides an adequate number of competent staff to meet patient care needs in a fiscally responsible manner. Ensures staff compliance with regulatory agency requirements. Mentors staff on the day-to-day resolution of issues and concerns.  
• Interpersonal: Acts as liaison between physicians, staff, patients, family members, administration and other departments. Interacts with admitting physician, provides alternatives to inpatient admission when appropriate.  
• Assists physicians in matters relative to the admission process, discharge planning and uti