Team Solutions Engineer - Enterprise

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Job Overview
The Team Solutions Engineer (Team SE) partners with Business Sales to sell T-Mobile for Business products and services by leveraging their strong technical skills, experience, and industry knowledge. Team SEs support the Field Solution Engineering Team across a defined region including backup coverage when needed and customer meeitn overflow. Team SEs support pre-sales activities by consulting on customer opportunities to gain understanding of their business, identify their business challenges, and develop solutions which meet their needs. The Team SE architects and designs solutions utilizing T-Mobile or partner business solutions, equipment and network. Team SEs provide technical support in sales presentations, product demonstrations, as well as providing answers to customer's technical inquiries.

Team SEs further support Business Sales by reviewing specific customer opportunities and sales funnels. They will also consult with Sales on the technical aspects of T-Mobile for business products and services. As needed, Team SEs partner with Marketing, Product, Engineering, Sales Ops, and Care teams to provide feedback, support special projects, and engage in market-level opportunities. Team SEs maintain their technical skills and industry expertise by participating in internal and external training opportunities. Team SEs also pursue and maintain partner or industry certification as required for their position.
Wireless Solutions Engineers (Wireless SE) also:
*Understand and present T-Mobile wireless network and related key technologies
*Maintain expert-level knowledge of wireless handsets, mobile hotspots, tablets, and key wireless devices
*Maintain expert-level knowledge of wireless-related Value-Added Solutions
*Facilitate wireless network coverage analysis
*Discuss and assist with processing In-Building Coverage requests
*Understand and present product roadmaps as needed
*Understand and present network coverage/network build-out plans as needed
*Assist with post-sale support/escalations as needed

Job Responsibilities:

• Pre-Sales Activities:
  *Aligns to support an Enterprise sales team in-market.
  *Participate in customer meetings, primarily face to face.
  *Facilitate coverage analysis and review with customers.
  *Discuss and assist with processing In-Building coverage reqiests.
  *Uncover opportunities and recommend solutions
  *Understanding nuances and drivers
  *Design and architect services and solutions
  *Close technical hurdles
  *Prepare and present technical customer presentations
  *Present product roadmaps
  *Present network build-out plans.
  *Demonstrate wireless devices and solutions to customers.
  *Provide RFP technical input
  *Strategize with Sales team to improve Regional/National sales
  *Participate in account reviews with customers
  *Own customer technical relationships
  *Supports customer pilots.

• Technical Focus:
  *Maintaining technical knowledge by attend training in assigned areas
  *Maintaining adequate level of industry expertise
  *Pursue industry certification appropriate to role
  *T-Mobile wireless network and related key technologies
  *Wireless handsets, mobile hotspots, tablets, and key wireless devices
  *Wireless-related Value-Added Solutions
  *High-level understanding of T-Mobile Global Wireline Solutions network, products, and technologies.

• Post-Sales Activities:
  *Ensure a positive customer experience
  *Assist w/ high-level support and troubleshooting
  *Open tickets and engage appropriate support resources
  *Train Sales on technical topics, product updates, Tech Talks
  *Customer Trainings
  *Product/Network/Marketing road-show webinars

Education and Work Experience:

• High School Diploma/GED (Required)
• Bachelor's Degree STEM area of study strongly preferred. (Required)
• 2-4 years - Experience in telecommunications, IT administration or network engineering roles with a professional track record of successful solution sales, managing internal/external relationships in a matrix environment.

Knowledge, Skills and Abilities:

• Technical Leadership (Required)
• Communication Excellent oral and written communications; strong interpersonal skills. (Required)
• Applications Proficiency with