Service Delivery Senior Analyst

Want to join a fast-moving company, work among convivial teams, and take part in the global growth strategy of one of the most prestigious and comprehensive portfolios in the wine & spirits industry? We are looking for a Service Delivery Senior Analyst ! You will be based at The Island, our office in central Paris.

Our global Tech team operates in an agile manner within a dynamic product organization. Immerse yourself in a collaborative environment where innovation thrives, and your contributions will play a direct role in shaping the path of our cutting-edge products. As a key player in our agile setup, you'll have the opportunity to enhance efficiency, foster creativity, and play a pivotal role in our product development process. Become part of a team that embraces adaptability and values continuous improvement, ensuring we stay at the forefront of global technology advancements.

You will support the Service Delivery Team in order to deliver the best user experience, as Service Delivery team is accountable of the user experience. 

You will ensure the correct functioning of technical equipment, with a particular focus on VIP/EXEC users and reports service delivery performance to the Service Delivery Manager.

Your key missions

• Part of the IT Bar, support the Service Desk in the on-site resolution of incidents (repair or replace parts, debugging,…)

• Execute end-user coaching to familiarize local users with devices and the usage of collaboration tools to facilitate adoption

• Ensure the technical efficiency (network, devices, software) of the building

• Consolidate some reporting KPI to report to the Service Delivery  Manager

• Set up workstations with computers and necessary peripherals (routers, printers, etc.)

• Verify operation of computer hardware (hard drive, mouse, keyboards, etc.)

• Install and configure appropriate software and functions according to specifications

• Develop and maintain local area networks to optimize performance

• Maintain records/logs of repairs and maintenance schedule 

• Identify on-site computer or network equipment shortages and place orders

• Assure the support, the  advice and meeting for the VIP Members

• Manage the lifecycle of devices

If you recognize yourself in the description below, don’t wait to apply!

• Experience in resolving L0/L1/L2 incidents 

• Ability to be customer-oriented

• Ability to solve problems effectively & efficiently

• Ability to manage knowledge and ensure knowledge sharing

• Ability to work in a team

• Deep knowledge of the company detailed service catalog

• Excellent written and verbal communication skills

• Ability to be proactive

• In-depth knowledge of the local environment and specificities

• Knowledge of Microsoft O365 tools.

• MAC and Windows support, Active Directory, basic knowledge of network, Mobile devices support, support on Productivity/Desktop tools, Meeting Rooms basic support,  basic knowledge of Project Management.

Wait, there’s more…

We offer you an outstanding and collaborative workplace that embodies our sharing & conviviality culture, the possibility to work from home (2 days a week), a very complete mutual insurance, an attractive compensation including profit-sharing, the possibility to train daily, employee events…

Pernod Ricard values diversity and solidarity within its organization and in its relations with stakeholders. Our recruitment methods focus on skills, and we welcome all types of talents.

Job Posting End Date:

Target Hire Date:

2025-04-07

Target End Date: