Front Desk Agent

We're searching for an energetic Full-Time Front Desk Agent to join our electrifying team at Hard Rock Tulsa! You'll be the first impression, the welcoming smile, and the go-to guru for our amazing guests.

Imagine: you're expertly managing reservations, making check-ins a breeze, and sending guests off with a smile after seamless check-outs. You'll be the ultimate resource, answering every question and dishing out insider tips on our incredible hotel amenities. If you've got a passion for people, a knack for detail, and a burning desire to deliver legendary customer service, then get ready to rock with us!

• Record reservations received verbally or in writing and enter them into the hotel computer system. 
• Quote rates and room availability according to established procedures. 
• Process and cancel reservations following appropriate procedures. 
• Answer telephones promptly and route calls or provide assistance to callers. 
• Provide prompt, accurate, and efficient check-in, check-out, and reservation services. 
• Inform guests of required information and answer questions about the resort and local area. 
• Communicate and coordinate with coworkers, supervisors, and managers in all departments. 
• Process accurate cash and credit card transactions. 
• Promote the hotel/casino and its services and facilities. 
• Work closely with Housekeeping, Group Sales, and VIP Services to meet guest needs. 

• High School Diploma or GED. 
• 1 month of guest service experience. 
• Working knowledge of Microsoft Office products. 
• Basic written, communication, and computer skills. 
• Ability to handle cash and credit card transactions accurately. 
• Excellent customer service skills. 
• Ability to work in a fast-paced environment. 

 

Do you like jobs that rock? Are you fun and highly motivated? Do you like to take on team-based challenges and deliver high-quality work? If so, then you may be a great candidate for our Hard Rock Hotel & Casino Tulsa team! 

Hard Rock Hotel & Casino Tulsa is Oklahoma’s premier gaming and resort destination.  This award-winning resort features 2,600+ electronic, poker and table games, 35,000+ square feet of ultramodern meeting and convention space, an 18-hole championship golf course, multiple food and entertainment venues, and a 2,700-seat event center. Hard Rock Hotel & Casino Tulsa is the flag ship of Cherokee Nation Businesses’ hospitality division.

Here's what awaits you:  

• Health & Wellness: Choose from top-notch health plans, 24/7 Telemedicine access, and on-site health clinics (at select locations).  

• Financial Security: Grow your future with a generous 401(k) match and paid vacation, sick time, bereavement, and holidays.  

• Work-Life Balance: Enjoy flexible spending accounts, maternity/paternity leave, and voluntary benefits for added peace of mind.  

• And More: Earn incentives based on performance, refer friends and get rewarded, and enjoy discounts and holiday appreciation gifts.