Customer Service & Inside Sales Rep

About Us:

BW Papersystems, part of the Barry-Wehmiller Group, builds capital equipment that transforms paper into products for consumers - every day, around the world. We offer innovative technologies, service and parts, and years of global experience in corrugating, finishing; slitting and packaging; stationery; bookbinding and security documents. Customers rely on our machines to produce and convert items such as corrugated boxes, folding cartons, passports, notebooks, copy paper, board, and coated and other specialty papers. For more information, visit bwpapersystems.com.

 

Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries. By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organization with nearly 12,000 team members united by a common belief: to use the power of business to build a better world.

 

Job Description:

BW Papersystems is looking for a talented Customer Service/Sales Representative at BW Papersystems, where you will play a pivotal role in delivering diversified sales and customer service support. In this role, your responsibilities encompass building and nurturing customer relationships, selling manufacturing products and services, and ensuring overall customer satisfaction through technical expertise and exceptional service.

Key Responsibilities:

• Provide prompt response to incoming inquiries, offering light mechanical support by addressing questions related to machine features and functions.

• Reading mechanical drawings and blueprints to identify various mechanical/industrial parts.

• Collaborate with cross-functional teams to resolve technical and logistical issues, recommending effective solutions to enhance customer experiences.

• Actively engage in sales activities, advising customers on product substitutions, upgrades, modifications, and identical replacement parts.

• Initiate outbound sales calls using prepared scripts and tailored questions to potential clients.

• Generate quotes, maintain correspondence, provide order status updates, and complete quotes upon receipt of purchase orders.

• Coordinate sales efforts in alignment with marketing and other departments.

• Participate in the return process, identifying root causes, or directing cases to the appropriate team when necessary.

• Identify new market opportunities, product enhancements, and adjacent-service potentials.

• Fulfill other duties as assigned to contribute to the success of the team and organization.

• Keen attention to detail and have strong organizational skills.

Experience and Education Requirements:

• High School Diploma or GED Equivalent.

• 2+ years of customer service experience.

• Ability to type 50 wpm and proficient in utilizing a computer keyboard with a 10 number keypad.

• Proficient with Microsoft Programs (Word, Excel, PowerPoint, Teams).

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At Barry-Wehmiller we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job.  If your experience is close to what you see listed here, please still consider applying.  We know that our differences often can bring about innovation, excellence and meaningful work—therefore, people from all backgrounds are encouraged to apply to our positions.  Please let us know if you require reasonable accommodations during the interview process. ​

Barry-Wehmiller is an equal opportunity employer. M/F/D/V This organization uses E-Verify.

 

Applicants may be subject to pre-employment screening which may include drug screening, reference checks, employment verifications, background screening and/or skills assessments.

 

Company:

BW Papersystems