Customer Care Representative (Hybrid)

Want to build a stronger, more sustainable future and cultivate your career? Join Cargill's global team of 160,000 employees who are committed to safe, responsible and sustainable ways to nourish the world. This position is in Cargill’s protein and salt business, where we provide wholesome, high-quality food products to a wide range of customers, from foodservice operators and grocery stores to manufacturers and exporters.

Job Purpose and Impact

The Customer Care Representative, will support a moderate scale of customer service activities for a single site team in our Road Safety Salt business. In this role, you will contribute to optimizing and monitoring shipping, including processing complex orders from customers and resolving order issues, as well as administrating government bids and contracts. 

Key Accountabilities

• Maintain systems and relationships that meet customer demand forecast, as well as other databases related to shipments and inventory management.
• Support all aspects and stages of the contract life cycle for our government customers and perform as point of contact for all contract related matters. 
• Inform customers about order status, invoices, contract balances and other information needed to complete the sale.
• Execute customer service strategies.
• Provide support to improvement projects and commitments requiring a basic understanding of customer service practices and procedures.
• Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.
• Other duties as assigned.

Qualifications

 

Minimum Qualifications

• Bachelor's degree in a related field or equivalent experience.

 
Preferred Qualifications 

• Experience working with contracts such as government, legal, etc. 
• Experience in SAP.
• Experience in Salesforce.
• Experience with MS Suite and Adobe.
• Open to potential travel up to 10%.

 

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Position Information

• Relocation assistance will not be provided for this position.
• This is a hybrid job (office + home) in North Olmsted, OH.
• Extensive benefit package offered! Including: Medical, Dental, Vision, Life, Disability and Accident insurance, Flexible Spending Accounts (FSAs), 401k plan (with company match), Company-funded Employee Retirement Account, Tuition reimbursement program, Paid Time Off, Paid Holidays and Comprehensive employee assistance resources. Learn more at: www.cargill.com/myhealth 

 

Equal Opportunity Employer, including Disability/Vet