Regional Vice President, Small and Mid-Market Sales

About Reputation

Reputation has changed the way companies improve their customer experience through feedback. Based in Silicon Valley and founded in 2013, Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a business’ eyes and ears in the spaces where customers talk, post, review, and recommend, Reputation AI-powered product stack analyzes vast amounts of public and private feedback data to uncover predictive insights for companies to act on, and improve their online reputations. Visit reputation.com to learn more.

Reputation continues to earn recognition as a trusted leader in both innovation and partnership. Most recently, the company was named an Inc. Power Partner, a distinction awarded to B2B organizations with a proven track record of helping clients thrive. Reputation was also officially Certified™ as a Great Place to Work, reflecting its commitment to cultivating a world-class culture that fuels long-term success for employees and customers alike.

Why work at Reputation?

• Reputation has achieved substantial annual recurring revenue from Global Fortune 1000 companies and continues to grow worldwide.

• We've secured significant funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including a major equity financing from Marlin Equity Partners in January 2022. 

• Reputation is trusted by more than 250 partners, including Google, Meta, Yelp, Apple Business Connect, Healthgrades and Entrata.

• The platform is used by major automotive OEMs and thousands of their new vehicle dealerships. Additionally hundreds of healthcare systems and their locations, along with top property management firms have integrated Reputation within their organizations.

• Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed.

• Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck.

• Our Mission: Help businesses always know what their customers are saying about them and always act on that feedback

Job Summary:

Reputation, the leader in Online Reputation Management, operates in a dynamic space ripe with opportunity. Our solutions are central to the marketing and operational strategies of mid-market and Enterprise customers across various industries. Having defined the industry 15 years ago, Reputation is now reimagining the marketplace for the AI Era.

The Regional Vice President of Small and Mid-Market Sales will lead and scale our small, midmarket sales function. This role is responsible for driving revenue growth, building and developing a high-performing sales team, and aligning midmarket sales strategy with broader organizational goals. The ideal candidate brings a strong track record of success in SAAS sales, deep experience in managing midmarket segments, and a passion for building scalable sales systems. The ideal individual will have a long history of building strong customer relationships, coupled with the market know-how to specify, strategize, and define opportunities.

We are committed to our employees and our culture, offering competitive earning potential and a total rewards package as part of every sales plan. We seek high-energy, high-impact performers who thrive on challenging the status quo and bringing thought leadership throughout the sales process—from outreach to close and retention. If you’ve successfully sold SaaS solutions for Digital Experience and Online Management, we want to talk to you!
 

Responsibilities:

• Drive scale and profitability by appropriately professionalizing Reputation's go-to-market strategy and mid-market sales function

• Develop and execute a comprehensive sales strategy for the small and midmarket segment.

• Own revenue targets, pipeline management, and forecast accuracy.

• Drive predictable, repeatable sales growth through process optimization and performance management.

• Hire, lead, and mentor a high-performing team of sales managers and account executives.

• Create a culture of accountability, collaboration, and continuous improvement.

• Establish clear KPIs and performa