Industrial Technical Services Representative - Midwest Region

Work Situation

While this is mostly a work from home position, there may be occasional visits to a local office for team meetings. Candidates can reside anywhere, but preferably in the Midwest. The work schedule is Mon-Fri 7:30am-4:30pm CT. 

 

Quick Snapshot

The Industrial Technical Services Representative (TSR) is an inside support role servicing both our internal and external customers with their industrial waste solutions. You will be aligned with a geographic territory supporting one (or several) of our Industrial Account Executives who are selling in the field and acting as a point of contact with our customers in those areas. Half of your day will be spent on the phone, and the other half working on email communication and in our WM systems and programs. This will require excellent organizational skills and an ability to navigate computer programs like Salesforce and Microsoft Office quickly and efficiently. We would also prefer some exposure to hazardous and non-hazardous profiling and knowledge of RCRA. 

I. Job Summary
Partners with Industrial Solutions sales team to drive industrial and hazardous waste sales revenue growth. Provides customer service and support for internal and external customers. Applies technical knowledge to consult with existing and potential customers on transportation and disposal options.

II. Essential Duties and Responsibilities 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other additional duties may be assigned. 
 

• Assists customers in developing transportation and disposal options for the management of industrial and hazardous wastes.
• Applies technical knowledge to assists customers with testing parameters and proper completion of profiles, manifests, and appropriate forms.
• Processes profiles, contracts and credit requests, schedules pick-ups, resolves billing inquires, and resolves customer issues.
• Develops economic and practical solutions for customers using competitive pricing tools. Develops customized proposals and prepares correspondence.
• Effectively utilizes, coordinates, and cultivates relationships with internal and external customers.
• Contributes to the achievement of the assigned territory revenue goals for the Industrial Solutions sales teams.
• Maintains and builds upon existing customer relationships through active account management and retention including the administration of profile renewals, regulatory updates and new service offerings.
• Leverages existing customer relationships to identify new waste stream opportunities.
• Drives new opportunities through written correspondence, collateral materials, email, and phone calls.
• Provides leads to account managers and program managers using WM sales management tools.
• Conducts effective probing of inbound customer calls to identify the proper methodology to “close” the customer.
• Assists account managers with receivables and collections issues.
• Handles inbound customer calls and referrals from account managers.
• Delegates data entry, manifest preparation, filing and other basic administrative tasks to Industrial Sales Coordinators.

 

III. Supervisory Responsibilities
This job has no direct supervisory responsibilities.

IV. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.  Must live and work in the US.  

Education and Experience
 

• Education: High School Diploma or GED (accredited).
• Experience: One (1) year of relevant work experience (in addition to education requirement).

 

Certificates, Licenses, Registrations or Other Requirements
 

• Applicable regulatory training.

 

Other Knowledge, Skills or Abilities Required
 

• Knowledge of hazardous waste regulations, DOT requirements, and corporate policies and procedures required. Requires proven experience with Microsoft Word, Excel, and PowerPoint. Requires superior interpersonal skills for internal and external interactions.

 

LANGUAGE SKILLS: 

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, general business periodicals, professional journals, technical procedures, and governmental regulations required. Ability to write routine reports and correspondence required. Ability to speak effectively before groups of customers and/or employees of organization is required.

 

MATHEMATICAL SKILLS: 

• Ability to add, subt