Field Service Technician II

Position Overview

Position is based in our West Lebanon, NH office location with frequent travel required.  Often considered a “bag-carrying” repair specialist. Performs client-site servicing, repair and/or installation of company product(s). Provides technical support to customers on operational or maintenance aspects of system equipment. Serves as customer contact on technical and service-related problems. Diagnoses mechanical, hardware, electrical, software and systems failures using established procedures. Determines most cost effective repair/resolution to minimize customer downtime. Prepares reports for analysis of product failure trends and service ability issues.

 

Company Overview

At FUJIFILM Dimatix Inc., printing and material deposition devices are only as good as their printheads.  We are a recognized leader in the manufacturing and design of durable and productive drop-on-demand inkjet printheads that power cutting-edge systems, as well as integrated inkjet solutions that add digital inkjet capabilities to other equipment. These are part of the digitization and transformation of many applications such as commercial printing, graphics, label & packaging, additive manufacturing, ceramic tiles, textiles, electronics and life science research.

We’re looking for forward-thinkers eager to spark innovation in inkjet technology. Bring your talents to a team built on collaboration, creativity, and a passion for excellence. At FUJIFILM Dimatix, every product we make begins with the extraordinary people behind it. Join us for groundbreaking work in a flexible, engaging environment.

We’re based in two incredible locations: Lebanon, New Hampshire, surrounded by picturesque New England landscapes, and Santa Clara, California, a dynamic hub in Silicon Valley with a mix of innovation, diversity, and sunshine.

Fujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: https://www.fujifilm.com/us/en/about/region/careers

Job Description

 

SKILL

Applies acquired job skills and company policies and procedures to complete assigned tasks.

JOB COMPLEXITY

Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.

SUPERVISION

Normally follows established procedures on routine work, requires instructions only on new assignments.

EXPERIENCE

Typically requires a minimum of 1 - 2 years of related experience.

 

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Provide service and customer support during field visits and onsite print trials.
• Travel to customer sites to perform equipment installation, repair, maintenance and testing.
• Diagnose technical issues, determine and implement proper solutions.
• Provide pre-sales samples for future business opportunities.
• Create and modify graphics appropriate for the best images for customer samples.
• Performs basic experiments and tests on varied electromechanical systems in a laboratory environment.
• Performs basic set up of equipment in a laboratory environment.
• Correlates and reports results and observations of testing and experiments to engineering using databases and spreadsheet computer programs.
• Produce timely and detailed service reports.
• Works from written/verbal instructions, specifications, technical manuals and engineering sketches.
• Uses a variety of imaging equipment and software associated with image manipulation. Basic repairs to test equipment and components, if applicable.
• Performs testing of customized inkjet systems.
• Assembles, disassembles, modifies, reworks, refurbishes, repairs, reassembles and tests units as required, using:
• Blueprints, sketches, engineering specifications and standard testing equipment, applying knowledge of mechanical, electrical and optical interrelations.
• Compiles and records test results.
• Usage of computer skills such as Excel, Word and database applications.
• Works closely with customers, engineers and senior technicians.
• Travel domestically and abroad – Extensive travel may be required.

 

SUPERVISORY RESPONSIBILITIES:

• None

 

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily.  The requirements listed below are representative of the knowledge, s