Commercial Services Specialist II (Manheim)

Company

Cox Automotive - USA

Vehicle Operations

Commercial Services Specialist II

Individual ContributorHybrid - Ability to work remotely part of the week

No

Day

Compensation

Hourly base pay rate is $20.10 - $30.10/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

As a Commercial Services Specialist II, this role plays a pivotal role as the primary point of contact for Manheim’s low touch commercial clients' nationwide activities including administering post-sale operations at physical auction locations, MyCentral online auctions, private store sites, and seller payments. Managing relationships with internal and external stakeholders nationwide, including 74+ auction locations, private store platforms, Business Operating Center, Finance, Operational Excellence, and Sales, this position serves as a liaison for effective communication between all parties. The role involves basic troubleshooting and problem-solving with clients, processing commercial sales and payments, and ensuring the timely and accurate completion of sales balancing, payment approvals, promotional fee posting, and client reports to meet or exceed contractual timeframes. The Commercial Services Specialist II contributes to the growth and success of the Commercial Services division by promoting and educating clients on various services offered within Inventory Solutions.  

 

PRIMARY DUTIES/KEY RESPONSIBILITES 

• Champions post-sale activities related to in‐lane, online and private sales nationally.  

• Serves as the main liaison for internal and assigned external clients, auction Account Administrators, and other stakeholders, while also overseeing account relationships through shared email accounts, Teams channels, and phone queues.  

• Demonstrate proficiency in understanding and applying Standard Operating Procedures (SOPs) within the account knowledge base for assigned low touch, less complex client accounts, ensuring efficient resolution of client needs and providing quality client service utilizing an inbound phone queue. 

• Collaborate and communicate with various internal and external clients, including but not limited to auction locations, accounts payable, accounts receivable, arbitration, cash apps, credit & collections, Dealshield, floorplan, mechanic shops, technology, title and OVE/Private Store teams to effectively facilitate resolution of cases with incomplete work, posting discrepancies, payment reversals or on cases that involve a high-risk client.  

• Identify and escalate more complex issues to Sr. Client Services Specialist and COAST/IBM/DSQWAT teams to solution for issues that impeded meeting client SLA’s. Includes items such as fee discrepancies, payment reversals, report errors, etc.   

• Partner with the Client Services Specialist I to provide responsive client support for escalated DealShield/title transactions, ensuring quality service and issue resolution, while efficiently cross-referencing tools to research sale transaction and title location records. Maintain proactive communication by following up regularly with clients, auction locations, and administrators on each case or outstanding issue. 

• Efficiently manage transaction processing by generating, verifying, and transmitting sale information for low touch clients operating nationwide, while overseeing Private Store transactions, monitoring online notifications, and ensuring comprehensive documentation for all transactions.