REGULATORY SPECIALIST III - 79010394

Requisition No: 867386 

Agency: Business and Professional Regulations

Working Title: REGULATORY SPECIALIST III - 79010394

 Pay Plan: Career Service

Position Number: 79010394 

Salary:  $1,646.90 - $1,7300.00 Biweekly 

Posting Closing Date: 01/12/2026 

Total Compensation Estimator Tool

Division of Service Operations
Regulatory Specialist III

Position # 79010394
Hiring Salary: $1,646.90 - $1,7300.00 Biweekly

 

INTERNAL ANNOUNCEMENT

You must be employed by the Department of Business & Professional Regulation

 

 

***Applicants must complete all fields in the Candidate Profile.  Work history, hours worked, and formal education are required to qualify for this position.  Responses to Qualifying Questions must be verifiable in the Candidate Profile. Resumes and other documentation can be attached to provide additional information. ***

 

Our Organization and Mission:

The Division of Service Operations manages the Central Intake and Licensure unit, the one-stop shop for intake of applications and payments. The Division also oversees the Customer Contact Center (CCC), which handles all initial interaction conducted via telephone and e-mail.

 

The Work You Will Do:

This position is responsible for performing the more complex licensing activities which includes determination of applicant eligibility for examination, certification, licensure or registration for various professions within the department. 

 

Your Specific Responsibilities:

The incumbent in this position performs the following work and other related activities:

• Independently reviews applications and supporting documents assigned through the department's document imaging system to determine applicants' qualifications for examination, certification, licensure or registration in accordance with the laws and rules.  This includes license renewals and requests to change addresses, names and statuses, and responds to complex problems escalated to the Bureau from the Customer Contact Center. Provides exemplary customer service to both internal and external customers when giving directions on application processing requirements.

 

• Conducts research that requires extensive, higher level knowledge, knowledge of operating systems as well as business process requirements within the single licensing and document imaging systems. 

 

• Processes applications by utilizing the department's licensing system.  Provides applicants personal guidance regarding applications in writing and makes verbal contact with the applicant as necessary.  Performs quality checks on applications prepared for board and committee meetings and maintains the respective lists by utilizing various software.  Prepares applications for board and committee meetings.

 

• Assists with training employees.  Develops and maintains training material, sample applications, and training tools, using various software. 

 

• Participates in meetings and attends training sessions as scheduled. Participates in the testing of new application software and changes in processing procedures.  Reports events, errors or trends to supervisor.

 

Knowledge, Skills, and Abilities:

• Knowledge of application requirements, including Florida Statutes, Board and Department rules, and educational programs. 
• Ability to compile, organize and analyze data. 
• Ability to plan, organize and coordinate work activities. 
• Ability to communicate effectively and efficiently both verbally and written. 
• Ability to establish and maintain effective working relationships with others.
• Basic Internet research and navigation.
• Knowledge of the department's document imaging and li