Director, DHDAA Technology Systems and Services

School of Medicine

 

Established in 1930, Duke University School of Medicine is the youngest of the nation's top medical schools. Ranked sixth among medical schools in the nation, the School takes pride in being an inclusive community of outstanding learners, investigators, clinicians, and staff where interdisciplinary collaboration is embraced and great ideas accelerate translation of fundamental scientific discoveries to improve human health locally and around the globe. Composed of more than 2,600 faculty physicians and researchers, nearly 2,000 students, and more than 6,200 staff, the Duke University School of Medicine along with the Duke University School of Nursing, and Duke University Health System comprise Duke Health, a world-class academic medical center. The Health System encompasses Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, Duke Health Integrated Practice, Duke Primary Care, Duke Home Care and Hospice, Duke Health and Wellness, and multiple affiliations.

 

Duke Health Development & Alumni Affairs is a hybrid workplace. All team members must live within the local area, have access to, and maintain a secure home office environment with high-speed internetservice. The ability to work collaboratively with others using a variety of technologies and tools is a must.  At the discretion of the manager, some positions will be required to work in our office located in Durham, NC for a specified number of days per week.

 

Be You.

 

 Are you passionate about collaboration, strategic thinking, and delivering high-impact services?

 

The Director of DHDAA Technology Systems and Services is responsible for overseeing the various technology systems and services used across Duke Health Development and Alumni Affairs’ (DHDAA). 

Reporting to the Associate Vice President (AVP) of Advancement Operations this position will function as a key member of the AVP’s management team while leading a team of technical staff responsible for DHDAA’s Salesforce CRM; Information Management & Business Intelligence; the Departmental Intranet; third-party platforms; and its Systems Training, Education & Support program.

The Director will set technical and managerial guidelines in developing and delivering client-based, network-based, third-party, and web-based solutions and services. This position will collaborate with other units across DHDAA, the Duke Development community, Duke Health Technology Services (DHTS) and/or the Office Information Technology (OIT) while developing and delivering solutions.

The Director will serve as the departmental security liaison to DHTS while ensuring all systems/solutions are fully compliant with the University’s security policies and procedures. This includes serving as the primary point person with Duke’s Risk/Compliance office and the Information Security Office. The Director will oversee all risk assessments associated with any software implementations and/or third-party platforms used throughout DHDAA.

 

The Director will develop a comprehensive systems training, education, and support program that is inclusive of the various systems used throughout DHDAA.

 

Work Arrangement - On-Site

 

DEPARTMENT PREFERENCES/SKILLS

 

• This position requires an experienced technology professional with exceptional strength in technical systems administration and support.
• The ability to motivate and engage a team of employees through effective communication to achieve program goals.
• Ability to communicate effectively and present to staff/colleagues/clients to achieve effective outcomes.
• Experience preparing and presenting executive level presentations and findings.
• Knowledge of emerging technologies including business intelligence, artificial intelligence, data processing, database programming and data analytics is essential.
• Sound understanding of BI best practices and methodologies, relational data structures, dimensional modeling, data warehouse and reporting techniques.
• Knowledge and experience in the use of data visualization, data manipulation and statistical analysis software such as SAS, SPSS, R, Tableau, MS Power BI, or similar BI tools.
• Advanced skills in Excel (Pivot Tables, Data Analysis Tool Pack), PowerPoint, or MS Access.
• Demonstrated knowledge of web development platforms and tools such as WordPress, SharePoint, HTML, JavaScript, CSS, etc.
• Demonstrated