Operations Technician II, Management Network

Company Description

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!  

Job Description

Brightspeed is looking for an Operations Technician II to join our Management Network team! As an Operations Technician II you will monitor and maintain management networks, open trouble tickets and work the repair of management network element connectivity with field operations, and other work groups. In this key role you will lead in driving equipment and facility repair. Knowledge of ethernet routers and switches, ability to follow MOPs, anticipate problems, and take corrective action proactively, also understanding and researching technical issues through vendor documentation. The ideal candidate will have a thorough understanding of telecom, network topology and repair procedures. In this role you will work with minimal supervision in NOC environment. Communicates effectively with peers, other NOC centers, off-net providers, and internal customer with effective oral, written and presentation skills, including proficiency in the Microsoft Office program suite.

As an Operations Technician II, your duties and responsibilities will include:

• Maintaining excellent acknowledgement and response time to alarms and customer calls
• Providing high quality documentation of network failures and maintenance activity
• Analyzing, diagnosing, sectionalizing, isolating, and resolving trouble situations
• Managing and correlating multiple trouble reports
• Managing and guiding restoration bridges or calls to facilitate fix with other teams
• Providing direct support to technicians in restoration activities associated with alarm and/or outage conditions of elements managed
• Providing follow up and closure of assigned trouble tickets
• Making port and IP assignments from connection requests
• Fulfilling connection requests by configuring and testing the port
• Migration work that may start inside a maintenance window
• Troubleshooting central office connectivity (Ethernet, RS232, ISDN, X.25, Sync, and Async reverse telnet)

Qualifications

WHAT IT TAKES TO CATCH OUR EYE:

• Three plus years related experience
• Experience with Cisco, Juniper, and Nokia platforms
• Layers 2 & 3 switch and router configuration and troubleshooting
• Experience with isolation of telecom equipment trouble
• Advanced customer service, organizational interaction, and teamwork skills
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Effective communication (oral and written), customer service, organizational and multi-tasking skills
• Knowledge of Element Management Systems (EMS), Operational Support Systems (OSS), network inventory, alarming, provisioning and other support systems is a plus

BONUS POINTS FOR:

• Telecom/Cable/Internet Service Provider industry IP NOC experience
• Cisco or Junos Certification
• RS232 and X.25 experience
• VRF, OSPF, BGP experience

#LI-GF1

Additional Information

WHY JOIN US?

We aspire to contemporary ways of working.

At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We have a brand new, state-of-the-art corporate HQ in Charlotte, NC and we prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 40