Program Manager (Datacenter Customer Programs)

Job Type: Exempt

Position: 1

Duration of role: Permanent

Reporting to: Strategic Accounts Director

Location: Glasgow, KY

 

 

About Us

 

At Tate we are passionate about everything we do. As an independent brand operating within Kingspan Group, a global plc group of companies, Tate has been recognized worldwide as an industry leader in the development and manufacture of data center infrastructure solutions and commercial office raised access floors, for over 60 years.  With revenues of over $600m and growing, Tate plays a pivotal role in offering expertise in cutting edge design engineering to craft solutions, by working collaboratively with clients as a trusted partner. 

 

Tate continues to grow and expand, operating multiple manufacturing and commercial sites across the US, Europe, the Middle East, Asia, and Australia. We are excited about our fresh, dynamic, and inclusive team of experts working on new innovations and forward-thinking designs, as we remain a market leading player within our industry. We continue to invest heavily in the best available manufacturing tools and equipment needed to adhere to Tate’s world class standards and in keeping with our Planet Passionate sustainability strategy, our focus is on having minimal climate impact.

 

We are excited to potentially welcome you as part of our team as we continue to grow on a worldwide scale.

 

 

About the Role

 

The Program Manager is responsible for leading complex manufacturing and customer-facing programs that support the delivery of datacenter infrastructure products and solutions. This role serves as the primary interface between customers, manufacturing operations, engineering, supply chain, quality, and executive leadership to ensure successful execution of strategic programs from planning through deployment.

 

The ideal candidate is a highly organized leader with strong manufacturing operations experience, exceptional customer communication skills, and the ability to drive alignment across multiple organizations. The Program Manager will oversee program health, manage risks, ensure operational readiness, and deliver a world-class customer experience while meeting business objectives.

 

 

What You’ll Do

 

Program Leadership & Strategy

• Own and manage the end-to-end execution of strategic manufacturing and datacenter customer programs.
• Develop program roadmaps, governance structures, schedules, milestones, and success metrics.
• Lead multiple interconnected projects and workstreams while ensuring alignment with organizational objectives.
• Drive program execution across Engineering, Manufacturing, Supply Chain, Quality, Operations, Logistics, and Customer Success teams.
• Establish program priorities and ensure execution against customer commitments and business goals.

 

Manufacturing & Operations Management

• Partner with manufacturing teams to ensure production readiness, capacity planning, material availability, and schedule adherence.
• Oversee key manufacturing milestones, including procurement, production, testing, quality validation, and shipment readiness.
• Monitor factory performance and supply chain readiness to identify risks that may impact customer deliveries.
• Ensure effective coordination with contract manufacturers, suppliers, and logistics providers.
• Drive operational excellence initiatives to improve manufacturing efficiency, delivery performance, and customer satisfaction.

 

Customer Engagement & Executive Communications

• Serve as the primary program liaison for strategic customers within the datacenter industry.
• Build and maintain strong customer relationships through proactive communication and issue management.
• Lead customer program reviews, business updates, operational readiness discussions, and executive stakeholder meetings.
• Provide customers with program status, risk assessments, mitigation plans, and delivery forecasts.
• Manage customer escalations and drive timely resolution of critical issues.
• Represent customer priorities within internal decision-making processes.

 

Delivery & Portfolio Management

• Ensure successful execution of program deliverables across multiple projects and teams.
• Monitor program performance through key operational and customer-focused metrics.
• Lead forecasting activities for production schedules, shipment commi