Patient Services Coordinator II

Site: The General Hospital Corporation

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

Are you passionate about healthcare and thrive in a fast-paced, team-oriented environment? Join our Transplant Clinic as a Patient Services Coordinator II, where your organizational skills and attention to detail will directly support life-changing care. You’ll be the backbone of our clinical operations—ensuring patients, providers, and staff experience seamless, compassionate service every step of the way.

At MGH, you’ll be part of a mission-driven team that values collaboration, innovation, and compassion. This is more than a job—it’s a chance to support patients through some of the most important moments of their lives.

 

Job Summary

Responsibilities:

-Be the first point of contact for patients—scheduling appointments, answering questions, and coordinating care with empathy and professionalism.
Manage high-volume phone lines and appointment scheduling using Epic (Cadence).

-Coordinate surgical and ancillary testing, referrals, authorizations, and pre-certifications.

-Track and verify insurance and referral information to ensure smooth patient visits.

-Support new outreach clinic start-ups and provide cross-coverage for team members.

-Maintain accurate and confidential patient records in compliance with HIPAA.

-Collaborate with clinical staff to streamline workflows and enhance the patient experience.

-Participate in process improvement initiatives and special projects.

 

Qualifications

Education
High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?
No

Experience
office experience 2-3 years required

Knowledge, Skills and Abilities
- Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
- Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
- Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
- Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
- Managing one's own time and the time of others.
- Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

 

Additional Job Details (if applicable)

 

Remote Type

Onsite

 

Work Location

165 Cambridge Street

 

Pay Range

$17.36 - $24.45/Hourly

 

Grade

3

 

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

 

EEO Statement:

The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform