Senior Manager, Business Analytics, Retail

Job ID: 241993
Location Name: CA-FSC SF Off (0174)
Address: 350 Mission St, 20th Floor, San Francisco, CA 94105, United States (US)
Job Type: Full Time
Position Type: Regular
Job Function: Business Strategy & Innovation
Remote Eligible: Hybrid Schedule

 

Company Overview:

At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves.  We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the Extra Ordinary in each of us.  We are united by a common goal - to reimagine the future of beauty.

 

The Opportunity:

The Sephora Business Intelligence & Analytics team works in close partnership with key stakeholders across the organization identifying strategic opportunities and making data-driven decisions.  We play a critical role in helping cross-functional teams understand the drivers of business performance through the lens of our clients and provide actionable insights across multiple departments from Marketing to Merchandising to Omnichannel Retail to Loyalty. Our team of analysts are all data savvy individuals that share a common goal to answer Sephora’s toughest questions weaving together quantitative and qualitative information into a holistic story. Our VP reports directly to the CEO and interacts frequently with senior leadership across the organization.

 

Retail Analytics Team: The Sephora Retail Analytics team works in close partnership with key stakeholders across the organization identifying strategic opportunities and making data-driven decisions. We deliver actionable client insights to the Store Experience and Retail Operations teams to drive the performance of our Brick and Mortar business. We report to the Director of Channel Intelligence and Analytics and interact frequently with senior leadership across the organization.

 

Your role at Sephora:
The Senior Manager, Retail Analytics ­­is responsible for providing thought leadership and strategic insights to business partners across the Retail organization. The Senior Manager will partner within Analytics and across the organization to develop a well-rounded perspective on business performance and bring insights together to tell a cohesive story and drive strategic decisions. The Senior Manager will directly manage junior team members and be responsible for technical and career development.

This role is highly cross-functional and involves working closely with partners across the business. The ideal candidate is a self-starter, has outstanding analytics skills and a strong business acumen. They are data-savvy and have an intellectual curiosity to drill deep to uncover business drivers and present insightful, actionable recommendations to the business. This candidate can successfully build collaborative partnerships across the organization, independently manage projects, and work effectively with other analytics team members and leadership. The role reports to the Director of Channel Analytics.

 

In addition, you will: 

• Transform business questions into fact-based analyses that deliver clear insights and actionable recommendations to drive growth and redefine the role of our Brick and Mortar business.
• Empower leadership with a holistic picture of store performance by forecasting, reporting, and evaluating key metrics and client behavior – understanding what moves them and why.
• Design and evaluate controlled tests to measure the impact of high-profile strategic initiatives.
• Partner with IT to articulate requirements to capture data and build metrics needed to support analyses.
• Manage, coach and mentor junior team members, with responsibilities including technical mentorship, career development, project management, and workload prioritization.

• Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Balance, Respect for All, Teamwork, and Initiative.

 

We’re excited about you if you have:

• 7+ years of experience in analytics, data science, or consulting role, with increasing responsibility
• 2+ years of managing direct reports
• Entrepreneurial mindset and creative problem-solving skills to strategically solve ambiguous business questions
• Demonstrate professional experience generating actionable insights through data mining and analysis of large scare, complex data sets
• Highly organized with the ability to manage ambiguity, balance multiple projects simultaneously, and prioritize workload across multiple cross-functional stakeholders and direct reports
• A courageous and fearless approach to influence and drive change across the organization, including e