Senior Manager, Support Operations

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

About the role:

We are seeking a strategic, analytical, and operations-minded Senior Manager to lead our Core Support Operations team. This critical function acts as the control center for Samsara’s Global Customer Support organization—owning business performance management, data analytics, and operational program management. In this role, you’ll drive cross-functional initiatives to ensure we meet our KPIs, headcount targets, budget, and strategic goals.

You’ll lead and develop a global team of program managers, business operations managers, and data analysts. The ideal candidate is an expert operator and people leader who thrives in high-growth environments, understands customer support dynamics, and brings a systems-thinking approach to solving operational challenges.

You’ll report directly to the Head of Global Support Operations & Strategy and partner closely with stakeholders across Support, Success, Sales, Product, Operations, and Finance.

This role is open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.    

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best. 

In this role, you will: 

• Lead the global Support Operations team across business operations, data analytics, and operations program management.
• Partner with Support leadership to set, track, and deliver KPIs, OKRs, and strategic initiatives.
• Drive quarterly operating rhythms, including headcount, budget, & KPI attainment
• Drive operational support and change management for high-priority business initiatives and RTB (Run-the-Business) enhancements.
• Own and evolve the data infrastructure, analytics models, and dashboards that provide visibility into Support performance and customer experience.
• Act as a strategic thought partner to business unit leaders, driving planning, execution, and operational excellence.
• Develop and mentor a high-performing, globally distributed team.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for the role:

• 10+ years of experience in operations, strategy, business analytics, and/or consulting in a high-growth, fast-paced environment.
• 5+ years of experience managing and developing teams.
• Strong background in business operations, planning &