Employee Communications Senior Manager

Company Description

Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy Inc. employee – whether a team member of Etsy, Reverb, Depop, or Elo7 – you’ll tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.

Job Description

What’s the role?

Etsy is looking for an Employee Communications Senior Manager with a strategy, technology and/or communications background to inform, inspire, and engage Etsy’s globally-distributed team. You will be responsible for managing the strategy and execution of some of our most critical employee touchpoints, ensuring our teams have the knowledge and context they need to deliver on our mission. You'll be the go-to internal comms partner for Etsy teams including HR, IT, and more, on initiatives that touch every corner of the business. Finally, you will lead the strategy and management of our internal knowledge platform, as well as our other internal communications tooling. 

This is a full-time position reporting to the Director, Employee Communications and the base salary range will be 116,000 - 150,000 USD per year. In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy. This role requires your presence in Etsy’s Brooklyn office in an in-person or flex capacity. Learn more about our Flex and Office-based work modes as well as vaccination policy here.

What’s this team like at Etsy?

The Employee Comms team is a small but agile group of strategic communicators with a love of words and a passion for Etsy’s mission. Sitting within Strategy & Operations, we advise critical aspects of the employee experience and connect the dots between executives, leaders, orgs, and Etsy subsidiaries to equip our employees with the information they need to do their best work. 

What does the day-to-day look like?

• Leading a wide range of projects and key communications initiatives that engage a global, company-wide audience, both live and async
• Partnering with internal operations teams across the company, including HR, Workplace, IT, Strategy & Operations, Finance, and Legal, to ensure their communications to broad employee audiences are clear, effective, and consistent with our overall communication strategy and messaging
• Owning our company-wide intranet, the IntraKnit, with ongoing responsibility for content strategy, management, and platform improvements, as well as driving other employee comms tooling innovations with our IT team
• Advising company leaders on how to effectively lead and communicate through change
• Identifying creative ways to measure and improve the effectiveness of our internal communications
• Working with the team to develop, edit, and/or approve company-wide communications, as well as critical crisis communications
• Of course, this is just a sample of the kinds of work this role will require! You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy's discretion, or otherwise applicable with local law.

Qualifications

Qualities that will help you thrive in this role are:

• 5-8+ years of experience working in a strategy or communications function in a fast-paced tech company (preferably public)
• Proven experience running an internal knowledge management platform or content management system used by a large audience, using analytics to optimize its UX and performance
• Excellent communication and collaboration skills, both written and verbal, in-person and virtual – with the ability to engage technical and non-technical global, cross-functional groups
• Experience partnering closely with internal operations teams, like HR, DEI, and IT 
• High attention to detail and ability to distill complex ideas into clear guidance and communications
• Strong organizational skills with a positive, roll-up-your-sleeves approach and a proven ability to manage multiple complex projects simultaneously and independently
• Solid track record of strategic change management that has resulted in increased impact and efficiency for your partners
• Experience working across multiple levels, time zones, and cultures, particularly at a scaled business