Product Manager, eCommerce

About Gen:

Gen is a global company powering Digital Freedom through consumer brands including Norton, Avast, LifeLock, Avira, AVG, ReputationDefender, and CCleaner. Our combined heritage is rooted in providing safety for the first digital generations. We bring leading technology solutions in cybersecurity, privacy and identity protection to more than 500 million users in 150 countries so they can live their digital lives safely, privately, and confidently today and for generations to come. We're always looking for smart, fearless, and dedicated people. Together, we have collective passion and a big vision to power Digital Freedom by protecting consumers and giving them control of their digital lives. 

When you’re a part of Gen, you are provided access to a range of resources and support to ensure you can do your best work and live your best life. This includes flexible working options with generous time off and competitive benefits & compensation packages.

Diversity is foundational to how we do business because we know the greatest ideas and results come from our unique perspectives and differences. We strive to create a safe, inclusive environment where you can bring your whole self to work. Team members are valued, respected, and celebrated for who they are in a meaningful and exciting atmosphere. Gen is an equal employment opportunity employer. Employment decisions are based on merit, experience, and business needs. 

If this sounds like you—Gen has a dynamic, supportive culture with core values that celebrate diversity, promote teamwork, and encourage every team member to contribute and grow—join us!

About the Role:

We are looking for a Product Manager to join our growing Web Experience team, to sit with us at the intersection of technology, business, and operations. Our team develops and maintains the various Norton LifeLock eCommerce domains: Norton.com, LifeLock.com, and SurfEasy.com We're on a mission to develop, maintain, and operate a high-performing website and product team focused on customer experience.

As a Product Manager for the Web Experience team, you will be a key member of the Web Experience Product Management team that is responsible for creating exceptional customer experiences and operational mechanisms to support our go-to-market strategies. Building the best customer experience involves working with many different stakeholders across the entire organization. You'll work cross-functionality to build scalable, high-performing, intuitive solutions to support our brands' evolving product and marketing strategies and unlock digital growth initiatives. We focus on building for the long-term, while satisfying the needs of today, and applying a thoughtful, methodical approach with a "customer first" thought process, while balancing the priorities of our partners and programs.

The right candidate will have a solid technical foundation, deep experience with delivering software products, an appreciation for change management and business processes, and excellent communication styles across different audiences.

Responsibilities:

• Collaborate with fellow product managers to ensure alignment on shared goals, priorities, and roadmaps
• Drive discovery of web production initiatives and intake of new requirements
• Serve as a liaison between the business and engineering teams to ensure solutions meet business expectations with high adoption and satisfaction rates
• Work with cross-functional partners to drive execution and iterative delivery of initiatives
• Craft detailed business requirements and user stories that deliver value to our customers
• Maintain and prioritize backlog of run the business initiatives     
• Transform customer and market insights into actionable business and product requirements
• Work with the Engineering and Design teams to enhance the CMS and build new functionalities
• Triage and support production issues

Qualifications:

• 3 - 5+ years designing and delivering outstanding software products in a Product Management role. ECommerce, web platform, or content management experience a plus
• Ability to work with technical leads, product owners, stakeholders and customers to translate solution concepts into specific features and integrations
• Experience with managing the end-to-end product lifecycle: ideation, specification, development, release, analysis, and iteration
• Robust facilitation skills, such as the ability to think and lead multiple complex projects simultaneously
• Proactive by nature and able to deal with ambiguity in discovery
• A strong bias towards practical and elegantly simple solutions, but also an appreciation for the complexity and a desire to support all scenarios
• Outstanding written and oral communicat