Associate Specialist | Payroll Operations Excellence

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Assoc. Specialist | Payroll Operations Excellence

Reports to: Manager, Payroll Operations Excellence

Overview 

As a member of the Payroll Operations Excellence team, this individual will assist a highly-skilled, diverse team in developing new processes and tools which positively enable the payroll business and our clients. This individual will partner closely with other Payroll Operations Excellence team members to execute ongoing tasks from legacy projects and help develop new ones. An Associate Specialist on this team is positioned to have exposure to a wide range of initiatives, stakeholders, and skill sets. At the core, this person should be passionate about making other people’s lives easier as they work alongside other Operations Excellence Specialists to drive improvements for internal teams and for client outcomes. To thrive in this role, this individual should be excited by taking on new challenges, developing new skill sets, and collaborating for shared outcomes. An Associate Specialist will help drive the Operations Excellence goal to enable increasing excellence in the payroll business through partnership and innovation.

Responsibilities

• Collaborate with the Payroll Ops Excellence team to evolve current and future initiatives and projects

• Enable seasoned Ops Excellence members by absorbing some of their routine responsibilities

• Strategically forecast launch dates by gauging the progress and timelines of other department initiatives and projects 

• Leverage lists of client data to send pre-written customer-facing email communication

• Document complex processes as they are developed by the Ops Excellence team.

• Update dashboards to visualize data associated with launched initiatives

• Adapt to new processes, often learning new skills to meet the needs of evolving initiatives

• Build strong partnerships with other departments as we collaborate on projects 

Qualifications/ Education Requirements

• Bachelor’s Degree in business or related field and/or equitable certification or experience

• Google Suite experience required

• Experience with Salesforce is preferred but not required

• Experience with data visualization tools like Looker Studio is preferred, but not required
   

Skills/Abilities: 

In our unique organizational vernacular, we are looking for the following key qualities for this particular role.

Cultural Expectations/Skills

As an organization, we value a balance of cultural and operational excellence.

• Happy and Healthy People

  • As an initiative and project-focused team, we can find ourselves with full calendars, long to-do lists, and working through speed bumps on a day-to-day basis. We believe that we can weather these circumstances by implementing happy and healthy practices into our lives. A major part of being a happy and healthy workplace is showing support for teammates by stepping in to help or, simply, demonstrating grace for others. Happy and healthy people drive company culture and, therefore, create a more positive customer experience.
     

• Effective Listening & Efficient Communication

  • Project-based work where we are developing new tools, processes, and solutions every day requires the ability to hear and understand the underlying “why’s” behind the work we do. In order to work through solutions to roadblocks and hurdles as we create as a team, we have to be comfortable articulating complex and highly conceptual ideas. Documenting our new processes requires the ability to distill complex procedures into actionable steps. 

• Care, Focus & Quality

  • Contributing to a team of innovators requires the ability to slow down and think deeply about what we’re building together. Our team is constantly stepping into new challenges and previously unsolved problems, where each team member is trusted to be our resident experts in their respective fields of expertise. We drive excellence by being constantly curious, deeply motivated by working together for a shared goal, and able to exercise tenacity as a t