Pharmacy Patient Liaison- (40 hours) Cornerstone Health Solutions

Boston Medical Center (BMC) is more than a hospital. It´s a network of support and care that touches the lives of hundreds of thousands of people in need each year. It is the largest and busiest provider of trauma and emergency services in New England. Emphasizing community-based care, BMC is committed to providing consistently excellent and accessible health services to all—and is the largest safety-net hospital in New England. The hospital is also the primary teaching affiliate of the nationally ranked Boston University School of Medicine (BUSM) and a founding partner of Boston HealthNet – an integrated health care delivery systems that includes many community health centers. BMC provides a full range of pediatric and adult care services, from primary to family medicine to advanced specialty care.

BMC is also committed to our employees, who are a very important piece to who we are. We pride ourselves in providing equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation or any characteristic protected under applicable law. BMC will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.

POSITION SUMMARY:

Under the supervision of the BMCHP Service Line Manager, Mail Order Pharmacy Manager, and Specialty Pharmacists at mail order pharmacy - according to department policies, procedures, and guidelines, the Pharmacy Liaison – Mail Order Specialty Pharmacy is responsible for the dispensation of prescribed pharmaceuticals. Responsible for quality assurance and accurate tracking and all medications related but not limited to the specialty pharmacy products prior to dispensing and delivery. This position will work out of Cornerstone Health Solutions in Randolph MA, BMC’s Mail Order Pharmacy.

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Position: Pharmacy Patient Liaison

Department: Cornerstone Health Solutions

Schedule: Full Time, Monday-Friday: 7am - 6pm, rotating

ESSENTIAL RESPONSIBILITIES / DUTIES:

• Patient Relationship Development and Client Sales – Responsible for managing and growing patient account base by recruitment and retention of specialty pharmacy services driven through BMC Health System

  • Sales and recruitment functions

    • Patient Liaisons are assigned specific responsibilities in which they are given target goals and expectations in recruitment of patients into the specialty program at BMC

    • Such target goals are measured and evaluated on a consistent basis through various sales and reporting customer relationship platforms, and through revenue performance of each individual specialty service line

    • Recruitment functions may include following up on provided leads for new business in clinic, and generating leads through provider relationships or direct customer service engagements

  • Patient Retention

    • Encourages patients of clinics to utilize BMC pharmacy to fully benefit from its superior patient care services

    • Work closely with patients to deliver a full continuum of medication adherence support by utilizing our various tools and applications

    • Provide outbound therapy/medication adherence check-ups by process refills to ensure no gaps in refills/treatment

    • Build relationships with patients by providing friendly, courteous and efficient service

    • Retention of patient business is essential for growth and thus is measured as closely as the sales and recruitment functions of patient liaisons

• Personnel Responsibilities – Responsible for building and maintaining relationships with provider, care teams, and ancillary support necessary to sustain sales and recruitment functions

  • Internal Relationships

    • Developing and growing trusting relationships with providers and hospital staff to provide highest level of care for a complex patient panel

    • Maintaining and supporting pharmacy interdepartmental relationships and management to ensure seamless transition of patient care from clinic to pharmacy

  • External Relationships

    • Developing and growing trusting relationships with patients to provide highest level of care

• Operational Responsibilities – Technical savvy, communicating at all levels of the hospital organization and problem solving are required

  • Navigate patient Electronic Medical Record (EMR) to effectively answer questions and/or provide documentation as needed for prior authorizations

  • Communicate with providers (Doctors, Nurses, Clinical Pharmacists) in per