Technical Enablement Manager

About the role:

As a Technical Enablement Manager, you will be a crucial bridge between the technical and educational aspects of our organization. Your primary responsibility is to empower our internal technical teams, partners, and customers with the knowledge and skills they need to effectively understand, implement, and support our products and technologies. You will be responsible for building and maintaining enablement programs, documentation and curriculum for customer facing technical teams, with the ultimate goal of ensuring customers are able to benefit from Forter offerings as quickly and efficiently as possible. Your expertise will drive product adoption, customer satisfaction, and overall business growth.

What you’ll be doing:

• Program Development 
  • Design, develop and deliver comprehensive technical training and enablement programs tailored to both internal and partner integration teams
  • Work cross functionally with subject matter experts to ensure content aligns with product features, use cases and industry best practices
  • Utilize a variety of training methods, including e-learning, webinars, in person workshops and hands-on labs
• Content Creation
  • Generate technical documentation, guides, tutorials and FAQs to support product knowledge, implementation and troubleshooting
  • Develop and maintain a technical resource repository accessible to all relevant stakeholders
• Product and Technology Expertise
  • Become a subject matter expert in Forter offerings and the eCommerce ecosystem
  • Keep updated with new products, releases and enhancements to ensure content is always up to date
• Collaboration
  • Collaborate with technical leadership, internal teams and subject matter experts to ensure enablement strategy aligns with goals
  • Create strong feedback loops with Product Management to maintain constant program improvement
• Measurement and Reporting
  • Define KPIs to measure the impact of technical enablement initiatives and programs
  • Regularly report on effectiveness, adoption rates and technical proficiency of supported teams

What you’ll need:

• Experience in technical training, enablement or field facing technical role
• Strong communication and presentation skills, with the ability to convey complex technical concepts clearly and concisely
• In-depth knowledge of Forter products (or similar technologies) and the eCommerce and/or Payments industry landscape
• Familiarity with adult learning concepts or instructional design principles
• Strong cross-functional collaboration skills
• Problem-solving mindset, adaptability to shifting priorities
• Experience at a high growth SaaS or technology company
• Familiarity with the following:
  • eCommerce platforms
  • Payments ecosystem
  • Fraud protection and prevention technology
  • API integrations, plus experience with JavaScript, JSON, mobile SDK concepts
• BA or BS degree or equivalent experience
• Ability to travel globally up to 25% of the time

About us:

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve.  Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact. 

Trust is backed by data –  Forter is a recipient of over 10 workplace and innovation awards, including: 

• Great Place to Work Certification (2021, 2022, 2023)
• Fortune’s Best Workplaces in NYC (2022)
• #3 on Fast Company’s list of “Most Innovative Finance Companies” (2022)