DMV Program Support Technician Sr. (Work Leader) Pos. # 01420-Titling Work Center

Title: DMV Program Support Technician Sr. (Work Leader) Pos. # 01420-Titling Work Center

State Role Title: Admin & Office Specialist III

Hiring Range: Commensurate with experience up to $47,070

Pay Band: 3

Agency: Department of Motor Vehicles

Location: TITLING WORK CENTER

Agency Website: www.dmv.virginia.gov

Recruitment Type: General Public - G

Job Duties

DMV is seeking to hire a Program Support Technician Sr. (Work Leader) for the Titling Work Center.

The Titling Work Leader ensures the operational efficiency and compliance of the Titling Work Center by managing workflows, mentoring staff, and overseeing the resolution of complex cases. This role processes high-complexity title applications, conducts quality assurance reviews, and serves as the escalation point for operational and customer-related issues. Manages title paper, decal and plate inventory, reconciles financial transactions and responds to a high-volume titling support inquiries from DMV’s internal, external, private and public partners. The Work Leader provides technical guidance to staff, supports management in meeting operational goals, and drives continuous improvement to ensure accuracy, compliance, and high-quality service delivery.

The work leader role requires advanced knowledge of DMV title processing policies, tax regulations, and compliance standards, combined with leadership skills to guide staff and manage complex workflows. The work leader is accountable for accurate processing of complex vehicle and title requests maintaining compliance with DMV standards, and documenting all actions to support quality control. This role combines operational leadership with complex specialized vehicle title responsibilities, requiring advanced problem-solving skills, attention to detail, and the ability to manage high-volume workflows. The Work Leader oversees programs such as title processing, VIN inspection requests, mail intake, complex titling and sales and use tax refund requests, and fiscal reconciliations. The Work Leader must analyze and resolve discrepancies, research legal documents such as wills and trusts, and maintain accuracy in high-volume transactions. Success in this role requires critical thinking, attention to detail, and the ability to mentor and support staff in a dynamic, fast-paced environment.

The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves a wide array of businesses, including dealers, fuels tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about our core values, we live them!

Minimum Qualifications

· Strong knowledge of DMV titling processes, policies, and regulatory requirements.

· Advanced analytical and critical thinking skills to evaluate complex cases and make sound decisions.

· Excellent reading comprehension to interpret legal documents, such as wills, trusts, and court orders, ensuring compliance with regulations.

· Exceptional attention to detail to maintain accuracy in title transactions, financial reconciliations, and regulatory documentation.

· Proficiency in technology, including Microsoft Word, Excel, and DMV-specific software platforms.

· Strong communication and interpersonal skills to train staff, address escalated issues, and collaborate across teams.

· Excellent time management skills to organize and prioritize daily job duties and escalations.

Preferred:

· Familiarity with DMV systems, including document management platforms.

· Advanced skills in using spreadsheet and presentation tools for reporting and analysis.

Additional Considerations

 

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Selected candidate(s) will need to complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify

All applicants for employment must consent to a driver history and criminal bac