Residential Leasing Coordinator

ABOUT BEDROCK

Bedrock is a full-service real estate firm specializing in innovative city building strategies. Since its founding in 2011, Bedrock and its affiliates have invested and committed more than $7.5 billion to acquire, develop and operate more than 140 properties in Detroit and Cleveland with landmark developments at Hudson’s Detroit, Book Tower, City Modern, Tower City Center, The Riverfront and the May Company Building.

Bedrock’s projects include new construction, adaptive reuse and a portfolio totaling more than 21 million square feet of office, retail, residential, industrial, hospitality and parking.

For additional information about Bedrock, please visit bedrockdetroit.com and bedrockdetroit.com/careers, and engage with us on Facebook, Instagram, Twitter and LinkedIn.

POSITION SUMMARY

The Residential Leasing Coordinator is the first line of contact with Bedrock’s prospective residents for portfolio of multi-family residential properties in Downtown Detroit. They are responsible for providing exemplary customer service, making sure that all prospect inquiries are responded to within one hour of initial inquiry. The role will support prospective tenants inquiring through all lead generation systems to provide courteous, prompt, and efficient service to all prospects, residents, and stakeholders. They provide the initial response and intake of prospective resident information. The Residential Leasing Coordinator owns the prospect pipeline, assigns prospects to a Leasing Associate and schedules property leasing tours. The Residential Leasing Coordinator reports to the Senior Director, Residential Property Management.

ESSENTIAL FUNTIONS

• Consistently demonstrate a genuine ‘spirit to serve’ to all prospects, residents, and stakeholders.

• Respond with a sense of urgency to all live phone inquiries and internet prospective resident leads.

• Have the appropriate knowledge and passion for Detroit to assist in promoting our thriving urban environment to potential tenants.

• Keep accurate leasing activity, availability, and occupancy records and update appropriate reports daily in our CRM system.

• Ensure adherence to all housing program compliance matters to include resident selection criteria, accurate waitlist management, income eligibility and recertification for applicable communities.

• Create thorough guest cards in Rent Café CRM that identify the preferences, needs, and qualification status of all prospects.

• Assist In pre-qualifying of Low-Income Housing Tax Credit (LIHTC) and Affordable applications.

• Comply with federal and state Fair Housing laws.

• Prepare, stock, and distribute leasing materials to Leasing Associates for tours and events.

• Assist with touring prospective residents and community members through residential projects/buildings while communicating all the features and benefits of the building or community and surrounding neighborhood.

• Assist with administration of resident leases in compliance with lease provisions and landlord tenant best practices.

• Work closely with Bedrock Experience in relation to resident experience events to support the planning and execution of special events for residents.

• All other duties as assigned.

POSITION REQUIREMENTS

• Experience in leasing & sales, preferably in residential property management.

• Associate degree or e