Assistant Front Office Manager

Overview

Top Reasons to Work With GHG

• We are one of the Nation's 101 Best and Brightest Companies to work for
• You’ll have the opportunity to work with a passionate Front Office team
• You will have the opportunity to grow your skills and experience in an environment that fosters growth and development

Responsibilities

Job Purpose

Provide extraordinary, personalized guest experiences that build genuine relationships through loyalty to our guests, each other and our community.  Develop a team and lead by example.  All actions are based on the principles of trust, integrity, mutual respect and teamwork.

What You’ll Be Doing

• Cross function with other units and cross sell the property
• Lead and grow a team
• Build positive relationship with guests
• Select talented new team members
• Assist in building a budget and meet staffing guidelines
• Can implement operating procedures and standards
• Able to train and develop team members to find the right fit
• Highly Motivated
• Goal Oriented
• Organized
• Able to balance and have knowledge of all 8 units of the front office team
• Address and resolve billing issues
• Providing exemplary customer service

Essential Job Results

• Increases Team’s Effectiveness by assisting in recruiting, selecting, orienting, training, coaching, and counseling staff in a talent based organization; continuously improving people processes and talent base; communicating and reinforcing values, strategies, and objectives; engaging individual accountabilities; planning, monitoring, and reviewing department and organization structure and results; developing motivating reward systems; sustaining a climate for achievement and information sharing; providing professional growth opportunities.
• Develops and Executes Approved Business Plan by identifying profitable opportunities; conducting SWOTs analysis; recommending competitive positioning and recommending annual/ quarterly goals and objectives for year over year profit gains based on increasing customer engagement.
• Accomplishes Goals and Objectives by allocating resources to maximize profits; reviewing progress against plans weekly with key leaders; leading required mid-course corrections.
• Develops Cross Functional Collaboration by establishing and monitoring standards for procurement, inventory, sales, service delivery, marketing, and operations policies and processes; coordinating actions with sister units, Unit Manager and General Manager
• Builds High Value Company Image by inspiring employees to embrace a high value added mindset; collaborating with customers, government, and community organizations; enforcing ethical business practices.
• Sustains WORLD CLASS Service Quality and Wow Guest Experience by establishing high service quality standards through the  team; observing associate/ guest interactions daily; visiting with each guest to ensure guest satisfactions; conducting daily and weekly walk through audits to ensure continuing attainment of standards; continuously pushing for more objective measures of customer engagement.
• Establishes & Sustains Key, Cross Functional, Customer Focused Processes by continuously reviewing the viability of processes developed and employed by organization members to achieve quality standards; monitoring customer feedback; participating in pre-and post-con meetings with clients; insisting on continuous improvement practices in all functions.
• Maintains Professional and Technical Knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Establishes and Sustains Community and Industry Relationships by networking with key community and industry stakeholders; joining, attending and participating in community and industry organizations that promote the growth of the community and industry.
• Contributes to Greenleaf Hospitality Group’s Total Effort by accomplishing related results as needed.

Qualifications

What You Need for this Position

• Bachelor's degree preferred
• 1-2 years of related experience working in Hotel Operations preferred but not required
• Driven by purpose, mission, values, and has sense of urgency
• Strong decision making skills, able to make quick decisions that benefit both the guest(s) and the company
• Positivity and flexibility with a changing schedule
• Ability to work weekends and holidays 
• Able to build positive short and long term relationships with guests and team
• Strong reading comprehension, ability to