General Manager

TITLE: General Manager            
DEPARTMENT: Management
POSITION TYPE:  Full Time                          
REPORTING TO: Regional Director of Operations
FLSA STATUS: Exempt

Company Overview:

The world’s first social darts® experience, Flight Club was founded in London in 2015 to usher this once pub-like pastime into the 21st century.  With a focus on craft cocktails and elevated eats, Flight Club fuses premium cuisine and curated cocktails with its signature, technology-driven social darts® experience to create a truly unique entertainment environment. State of Play Hospitality brought the concept to the U.S. Flight Club continues to surprise and delight with its ability to bring friends together in a unique, upscale social environment. To date, over 7 million people have tried their hand, and over 550 million darts have been thrown.

Position Purpose:

The General Manager is the master of ceremonies, leading the way in culture, Company values, while delivering entertainment unmatched in the market. This position is the ringleader of the team that is fully responsible and financially accountable for all the departments of the business in its entirety. This individual embraces our standards, systems, welcomes change within a growing Company, and leads by example every shift. The General Manager understands business growth and development of the team with improvement plans and continued training. The position is the liaison between team members, guests, and the head office that brings the venue together as one cohesive unit.

Our Values Are:

• Listen to the Customer both external customers and internal customers
• Own the Problem, doing your best to solve the problem and seek help from others. Ask yourself what can be done to avoid problems from reoccurring. 
• Test and Learn, by elevating, educating, and developing through continued training and learning.
• Create Positive Energy, optimism and a can-do attitude are infectious and motivating.  Avoid negativity, focus on solutions, and avoid blame.
• Show Urgency, get things done quickly and accurately.
• Be Consistent and Fair, by showing respect to your co-workers.  Bring your best self to work.
• Be both independently minded and a team player, by communicating issues and viewpoints to assist in better productivity and teamwork.
• Be a Big Person, be quick to say thank you and appreciation to fellow co-workers and learn from mistakes.
• Be Respectful of the Companies Resources, respecting each other’s time and money to optimize success for the business and each other.
• Deliver Results, our business is to succeed and deliver positive results to better provide future growth and opportunities for development.

Responsibilities:

• Deliver high quality food, beverage, and entertainment that exceed expectations
• A true professional who is proficient, creative, while being practical and down to earth

• Identify and monitor training and development needs
• Empower the team to lead confidently
• Inspire the team to enhance their leadership skills with consistent coaching
• Proactively receive feedback and propose solutions
• Flexible approach, readily able to adapt to needs and changes
• Always deliver elevated guest service; consistently lead in the execution of hospitality
• Build and maintain excellent relations with guests; ensure managers meet and greet all guests