Director, Capacity Planning

What makes Gartner HR a GREAT fit for you?
When you become a member of Gartner HR, you’ll join a fast-paced, dynamic team. You’ll play a key role in our company’s continued growth. From talent acquisition and management to compensation, benefits, analytics and operations, finding and keeping the right people is what drives our continued success. Come to work every day excited by smart and creative colleagues and the chance to innovate and grow.

About this role:

You’ll be responsible for overseeing the management of open requisitions across the organization and ensuring we are maximizing recruiter capacity to meet hiring goals efficiently and effectively.

This person will also design and implement principles of recruiter fungibility—identifying where and how recruiting resources can be flexibly deployed across business units to balance workloads and optimize performance.

What you’ll do:

Requisition Oversight:

• Monitor and manage the global requisition landscape across all business units.

• Partner with TA leadership to ensure alignment between hiring priorities and recruiter bandwidth.

• Identify bottlenecks, gaps, and opportunities for load balancing

Recruiter Capacity Optimization:

• Develop and maintain frameworks to assess recruiter workload and productivity.

• Recommend and implement strategies to improve recruiter efficiency and throughput.

• Provide regular reporting and insights into TA and business leadership.

Fungibility Design & Deployment:

• Create and operationalize principles for recruiter fungibility across teams and functions.

• Map recruiter skill sets, experience, and business familiarity to identify cross-functional deployment opportunities.

• Lead initiatives to shift capacity dynamically based on hiring surges or slowdowns.

Collaboration & Influence:

• Partner closely with TA Operations and TA Leadership, HR Business Partners, Finance, People Analytics and other Business Leaders.

• Influence senior stakeholders with data-driven insights and strategic recommendations.

• Champion a culture of agility, collaboration, and continuous improvement within the TA function.

What you’ll need:

• 12+ years of experience in capacity planning, resource management or operational leadership.

• Strong analytical skills with the ability to interpret complex data and translate it into actionable strategies.

• Excellent communication and stakeholder management skills.

• Experience working in a fast-paced, matrixed environment.

• Familiarity with ATS, CRM, and workforce analytics tools is a plus.

#LI-AH1

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting