General Manager

About Asbury
Larry H Miller Automotive Group is part of Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.


Larry H. Miller Dealerships’ Job Description
General Manager
Primary Responsibilities:
The General Manager is expected to:
• Learn, teach and lead; create a culture of learning to support the efforts of other employees to develop and be successful.
• Oversee and manage all operations of the dealership which include sales, financing, service, parts, accounting, and administration to achieve maximum production and company objectives.
• Seek ways to continuously exceed employee, customer, and market expectations through business operations and efficiencies.
• Be a teacher to support the efforts of other employees to be successful.
Reports to: Regional Senior Vice President
Essential Job Functions:
1. Plan Business Operations
• Plan and develop short and long-term goals and objectives with time projections to review and discuss with Senior Vice President.
• Effectively facilitate and conduct Daily Production Review (DPR) meetings to ensure a collaborative effort with departmental management to maximize the performance of the team, discuss and analyze department performance, review company policies and procedures and achieve dealership objectives, which include but are not limited to CSI and ESI.
• Achieve and maintain the manufacturer’s market share responsibility (MSR).
◦ Develop programs to provide positive trends when the store does not meet 100% MSR.
Oversee the operational viability of all dealership departments to maximize product and profitability while controlling expenses, inventory management, and achieving customer service, market leadership, manufacturer sales efficiencies, and sales benchmarks.
• Obtain and become proficient with your manufacturer (brand) by learning all factory programs, website(s), ordering, and CSI programs to maximize the dealership’s success while maintaining factory relationships at the highest standards.
Build and maintain positive working relationships with personnel.Assesses market conditions to maximize dealership position and investment.Oversee the hiring and training of all department managers.Complete and maintain all Larry H. Miller Dealerships’ required training.Handle all complaints settle disputes and resolve grievances and conflicts, or otherwise negotiate with employees, customers, and vendors within Larry H. Miller Dealerships’ guidelines. Maintain employee, customer, and vendor confidence and protect operations by utilizing discretion when handling sensitive and confidential information.Maintain ability to handle job stress and effective interaction with others in the workplace.
2. Develop Employees
• Identify applicants to continue the employee’s career path and future management candidates for the group.
• Ensure timely and effective management of dealership personnel to foster a progressive culture, which nurtures learning and the ability to succeed.
• Conform and educate employees on job expectations, all applicable and current company procedures, and policies, and federal, state, and local regulations affecting operations.
• Be the example of a team player through good attitude, professionalism, and employee recognition to maintain positive employee morale.
• Handle and resolve employee issues within Larry H. Miller Dealerships’ guidelines.
• Ensure frequent employee evaluations and development is occurring including utilizing the Miller Automotive Operations training programs (GM Institute, Sales Manager Training, F&I School, Controller Academy, HR Conference, and EFMBA).
• Establish working hours, schedules, time off, and vacations.
• Maintain accurate job descriptions and communicate expectations with employees.
• Communicate and enforce dealership policies and procedures.
3. Coordinate Departments
• Communicate departmental requirements, development, and access plans and to review and implement change procedures if necessary.
• Ensure effective and accurate communication to the dealershi