Director, Financial Services

Position Summary

The Director of Financial Services provides strategic and operational leadership for FFF Enterprises’ Credit and Collections functions, ensuring disciplined management of trade receivables, strong credit governance, and effective protection of corporate financial assets. This role oversees a team dedicated to maintaining best-in-class Days Sales Outstanding (DSO), minimizing bad debt exposure, and ensuring the accuracy, integrity, and compliance of all receivable activities that support the company’s financial performance.

A collaborative, hands-on leader, the Director partners with Finance, Accounting, Sales, and Customer Service to optimize cash flow, strengthen data integrity, and align credit strategies with business objectives. The ideal candidate demonstrates analytical rigor, sound judgment, and a proactive approach to continuous improvement—fostering a culture of accountability, service excellence, and operational discipline that advances FFF Enterprises’ mission to Help Healthcare Care®.

Essential Functions and Duties

Operational Oversight & Strategic Direction:

• Provide oversight and leadership for all Credit and Collections operations, ensuring optimal process execution, audit readiness, and alignment with corporate performance objectives.
• Direct the evaluation and establishment of credit limits for key accounts, including thorough credit analysis, financial risk assessment, and continuous monitoring of payment behavior and exposure trends.
• Define and manage departmental goals and key performance indicators (KPIs) that align with corporate financial objectives, driving accountability for accuracy, timeliness, and operational performance.
• Lead Financial Services processes, ensuring effective automation, standardized controls, and transparent data reporting.
• Collaborate with Finance, Accounting, Sales, and Customer Service leadership to ensure seamless alignment between credit policy, cash flow performance, and customer experience.
• Ensure operational controls meet audit standards, reinforce data integrity, and support accurate financial reporting.

Credit & Risk Management

• Administer and enforce credit and collections policies in compliance with all Federal and State regulations, establishing strong governance and risk control mechanisms.
• Lead comprehensive credit risk assessments for new and existing customers, applying sound financial analysis, credit modeling, and portfolio monitoring to proactively manage exposure and identify emerging risks.
• Regularly review, analyze, and present accounts receivable aging reports, portfolio trends, and credit performance metrics to senior leadership, offering insights and recommendations for risk mitigation and process optimization.
• Oversee the selection, evaluation, and performance of third-party partners, including credit evaluation platforms, collection agencies, and related vendors, ensuring consistency in quality, cost-efficiency, and compliance.
• Establish and nurture productive relationships with financial institutions, credit bureaus, and collection partners to strengthen due diligence, credit visibility, and collaborative recovery outcomes.
• Ensure ongoing accuracy, integrity, and reliability of all financial and credit data within SAP (Collections, Credit, and Cash modules) and S/4HANA systems, driving automation and continuous improvement in data governance.

Compliance, Governance & Professional Conduct:

• Ensure Financial Services operations adhere to all credit and collections compliance requirements, maintaining rigorous documentation, internal controls, and audit readiness across all processes.
• Serve as the organization’s subject matter expert in credit compliance and litigation support, partnering with Legal to interpret regulations, respond to inquiries, and ensure enforceabl