Senior Director of Marketing and Sales

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

Utilizing initiative and independent judgment, the Senior Director of Marketing and Sales oversees the Marketing, Sales and the Box Office as well as assisting the General Manager in planning, directing and managing the day-to-day operations of, public relations, event services, financial management, booking, and safety and security.

In additon the to day to day Marketing, Sales and Box office oversight, his roll will assist in the development and growth of our professional staff who directs various sections in day-to-day operations. Responsibility further includes evaluation and development of recommendations to improve organizational administration, procedures, policies, and programs.

 

This role pays a yearly salary of $80,000 to $95,000 and is bonus eligible.

 

Benefits for FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).

 

This position will remain open until December 31, 2024

About the Venue

The Venue Management Division of Oak View Group has an exciting opening for a Senior Director of Marketing and Sales the campus of UMass Lowell (UML) for the Tsongas Center, a 7,000 seat multi-purpose arena. The Tsongas Center is one of the premier arenas in the New England region and is home to UML Division I Men’s Ice Hockey, Men’s and Women’s basketball programs, as well as  the Boston Fleet of the PWHL, Massachusetts Pirates Indoor Football team and a variety of events including concerts, family shows, comedy, and other live events. The Tsongas Center serves as a public venue to the community and has been a staple of the region for over 25 years. 

Responsibilities

• Supports the General Manager in planning, directing and managing the day-to-day operations of the complex including box office, sales, marketing, public relations, finance, human resources, event services, operations, housekeeping, maintenance, safety and security.
• Assist the General Manager by working directly with the department directors in developing operating budgets and revenue projections
• Assists General Manager to recruit, select, lead, motivate and evaluate director level staff; provide and coordinate training as needed; work with employees to correct deficiencies; implement discipline and termination procedures
• Address and recommend actions on all personnel matters
• Work with the departmental directors in the day-to-day management of their carious departmental disciplines; review and evaluate processes and results’ identify and resolve deficiencies and challenges
• Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
• Develop and implement programs, policies, and procedures for the complex
• Assist the General Manager in the oversight of the facility’s contract service partners
• Develop or direct the development and preparation of comprehensive management reports and manuals (i.e. Operations manual, Event Handbook, Annual Facility Report, Booking Policies, etc.)
• Participate and lead various interdepartmental project groups, special projects, and task forces
• Conduct a variety or organizational studies, investigations, and operational studies; recommend modifications to programs, policies, and procedures as appropriate
• Represent the General Manager as needed at various meeting
• Develop marketing plans and strategies for events exercising sound judgment
• Implement marketing plans including creation of advertising materials, media buying, promotions, grassroots, interactive efforts and public relations for events
• Negotiate, close, and implement media and promotional agreements for the Tsongas Center
• Prepare written letter of agreements including negotiating terms,prepare weekly corporate marketing reports and participate in monthly conference calls with other Spectra Venue Management entities
• Create collateral materials such as print ads, promotional pieces, posters, schedules, calendars and various ticket brochures from concept to completion
• Maintain and create detailed media budgets, settlement reconciliations, and recap summaries for facility events
• Manage