Senior Manager, Business Development & Partner - Dropship Success

The RoleYou will oversee signing, onboarding, managing, and growing the sales performance of our drop ship partners. You will build relationships with boutiques, brands, and suppliers at all levels, to become a trusted advisor, ensuring that all operational and technical activities are aligned with the strategy for each partner,and allowing the full potential of the partnership to be achieved. You will partner closely with the commercial team and other Stadium Goods teams ensuring partners are engaged to achieve our goals.

What You'll Do

• Champion the Dropship framework, processes and best practices that will cultivate a partner-centric and high-performing program.
• Define and develop core KPIs in collaboration with VP of Partner Relations, and work with the data and analytics team to build and maintain KPI reporting & dashboarding.
• Drive toward new business and retention goals, as well as maintain GTV and profitability forecasts.
• Directly manage team members supporting the drop ship business.
• Own and manage a new business pipeline of supply partners; directly engage with prospects to outreach, prospect, pitch and close; Develop supporting sales strategies.
• Directly manage all drop ship accounts; Serve as primary point of contact for all account related matters; Strive to enhance the relationship through value-add services in order to drive retention, growth and loyalty.
• Develop and implement a robust partner service program, including an on-boarding plan for new partners, and cadence of services and benefits for existing partners.
• Own the retention and growth of our dropship partners and develop tactics to support this.
• Define and execute on CRM strategies and partner with Commercial to ensure accounts are meeting sell-through objectives.
• Collaborate with key stakeholders across the organization to improve and elevate the experience for suppliers and partners.
• Seek, maintain and update knowledge on each partner's status, seasonal & future plans to assess full online potential and further growth opportunities.
• Plan markdowns with partners and ensure adherence to promotional activities.
• Conduct regular business reviews internally and externally with partners.
• Ensure partner is online with right stock quality/quantity in a short time frame
• Ensure excellent service & follow up is given to partners, working with Tech, Production, Finance and Operations to improve all service KPI's and ensure our needs are met.
• Champion for partner engagement by developing relationships with the partner's decision makers and managing partner health at every stage of the lifecycle
• Manage partner's adoption and training of best practices to improve efficiency
• Focus on delivering business & technical value as our platform and the partnership evolves
• Constructively challenge partners to improve their operational processes; Develop tailored success plans maximizing partner's performance
• Anticipate business risks based on existing data and historical behaviors and implement corrective measures
• Handle the administration of contract renewals for partners.

NYC Wage Transparency Law

• The pay range for this position at the commencement of employment is expected to be between $110,000 and $120,000/year; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
• If hired, the employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.