IT Service Desk Specialist

Overview

The award-winning Las Vegas-Clark County Library District is currently hiring for an IT Service Desk Specialist with the IT Department.

 

General Summary:

Under the general direction of the Library District's IT Service Desk Manager, the Service Desk Specialist provides first-line technical support to staff across the Las Vegas-Clark County Library District. This role is responsible for resolving hardware, software, and network issues efficiently, delivering high-quality customer service, and ensuring optimal functionality of IT systems.

 

Description of Hours and Wages:

The pay range for this position is $30.95 to $41.47 per hour. Pay typically begins at the minimum of the pay range, and employees are eligible for annual merit and COLA increases per District policy.

 

This is a full-time, 40 hours per week, FLSA non-exempt position.

 

Application Deadline:

The application deadline for this position is 11:59 p.m. on Monday, March 2, 2026. To be considered for this position, applications must be submitted prior to this deadline.

 

We anticipate interviewing for this position on or around March 16, 2026.

Responsibilities

Essential Duties and Responsibilities:

Responds to service desk requests via phone, email, and ticketing system, providing timely and accurate support.

Troubleshoots and resolves issues related to workstations, printers, applications, and connectivity.

Documents support requests, resolutions, and technical procedures in the ticketing system.

Assists with onboarding and support for new staff and technology rollouts.

Escalates complex issues to appropriate IT teams and follows up to ensure resolution.

Provides training and guidance to staff on standard IT procedures and best practices.

Maintains knowledge of current technology and participates in continuous learning.

Travels to provide support to any of our 25 locations throughout the Clark County Library District.

Ensures District compliance with all federal, state, and local laws, regulations, codes, and District Policies and Procedures.   

Stays abreast of current and future trends in Information Technology, Library Administration, and Public Administration, and makes recommendations regarding future District Strategies and Planning.

Performs other duties as assigned.

Qualifications

Knowledge, Skills, and Abilities:

Education:

• • • Required: Associate’s degree in Information Technology or related field.
    • Preferred:  N/A

 

Experience:

• • • Required:  Two (2) years of experience in an IT support or help desk role.
    • Preferred: N/A

 

License or Certifications:

• • • Required:  N/A
    • Preferred: Relevant information technology certifications (e.g., Comp TIA A+).

Physical Requirements:

Work is primarily performed in an office setting.  Ability to lift up to 10 pounds maximum, and occasionally lifting and/or carrying such articles as computer/network equipment.  Although work is performed in an office setting, a limited amount of walking or standing is often necessary to carry out job duties. The role may require after-hours availability for emergency response and critical maintenance.

 

*PLEASE NOTE: Meeting these posted qualifications does not necessarily guarantee an interview.

Schedule

Monday: 11:30 AM - 8:00 PM

Tuesday: 11:30 AM - 8:00 PM 

Wednesday: 11:30 AM - 8:00 PM  

Thursday: 11:30 AM - 8:00 PM 

Friday: 9:00 AM - 6:30 PM 

 

*This schedule may be subject to change based on the needs of the Library District.

Benefits

• Medical, dental, vision, and life insurance insurance.

• Nevada Public Employees Retirement System (PERS).

• 14 paid holidays, plus 1 additional floating holiday per year.

• Paid vacation (18 days per year) and sick time (12 days per year).

• Tuition reimbursement.

• For more details about employee benefits, please see https://thelibrarydistrict.org/benefits/

Pay Range

USD $30.95 - USD $41.47 /Yr.

Position Type

Full-Time

Category

IT