Director, Business Operations, Portfolio, and Strategy

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

Imagine yourself as part of the team that is building the future of People Technology at Visa.  Visa’s People Technology organization is looking for a Sr. Manager for Business Operations and Strategy as the main point of contact to orchestrate the success of organization level initiatives.  This role will serve as the Chief of Staff for the organization and report to the VP of People Technology.

You will be instrumental in achieving high-quality results which in turn have a positive impact on the quality of relationships and motivation in our organization, thus creating a reinforcing engine of success. You will serve as a focal point to track multiple People Technology initiatives where you will work closely with passionate, hardworking leaders who come to work each day with the goal of leveraging Technology to make our employees lives and careers better.
 

Learn more about Visa's Corporate IT organization at careers.smartrecruiters.com/visa/cit

Essential Functions:

• Lead Business Operations, Strategy, and Portfolio Management for People Technology org within Corporate IT.
• Be the liaison and primary point of contact for all non-project related interactions between People Tech org and the rest of the company.
• Influence working as one team by building excellent inter-personal relationships within and outside the org.
• Know the products & culture, be flexible and adaptable, have data at your fingertips, and help remove blockers.
• Portfolio Management
  • Own, manage, and drive the portfolio (including roadmaps) for all People related projects (including several HR and Learning delivery lanes)
  • Drive AOP (Annual Operations Planning) to finalize annual portfolio scope
  • Manage the intake process for new requests outside of AOP
  • Drive cross-functional planning for project/feature estimation, delivery commitments, and dependencies
  • Partner with project managers to track progress and inform stakeholders on portfolio deliverables and risks throughout the ideation to production lifecycle
  • Ensure the portfolio complies with Visa's Project Management Methodology, Key Controls, Financial Reporting, Risk and Legal requirements
  • Facilitate collaboration between technology and business stakeholders to deliver as one team
• Strategy (& Culture)
  • Drive strategy (vision, mission, goals) for the org
  • Drive organization's annual goal planning, key measures, and reporting using OKRs
  • Be an exemplary leader and a role model for the organization's culture, vision, mission, and goals
  • As an enabler, make organization leaders successful by providing frameworks for success
  • Serve as a strategic thought partner and sounding board to help communicate, track, and oversee organizational initiatives
  • Create flourishing culture of excitement, fun, and cohesion by connecting the dots across the organization for improved employee wellbeing and engagement
• Business Operations
  • Proactively drive, track, raise risks, identify dependencies, and close out internal organization initiatives from ideation to execution
  • Own and manage budget, software purchases, and renewals (POs, SOWs, licenses)
  • Drive workforce planning to ensure the org is set up for continued success
  • Ensure change management best practices are followed for rolling out org initiatives
  • Orchestrate and facilitate townhalls, all staff's, brown bags, roundtables between business and tech, org branding, publishing newsletters and accomplishments, training, employee survey action planning, recognition planning, RTO initiatives
  • Manage SharePoint/ Teams sites for the org
• Reporting
  • Manage the submission of high quality and informative updates to leaders
  • Executive level dashboard reporting
  • Executive Committee and Board of