Program Management Senior Director

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Job Category

Program & Project Management

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Title: Technical Program Management Senior Director 
Location: San Francisco, CA

• At Salesforce, Technical Program Managers (TPMs) are pivotal in steering large-scale, cross-functional initiatives. As the Sr.Director TPM working on the Hyperforce Trust Platform, you'll spearhead the strategic evolution of Hyperforce everywhere, including networking and connectivity services, security, and scalability, across all operating zones and all customers. This is a high-impact, individual contributor role where you'll partner with senior leadership to translate vision into reality, driving cross-functional planning and execution. Experience with large-scale infrastructure programs, Network security, Data Security, Identity and access management is highly desirable. 

• You'll be the champion for executing and delivering consistent developer, operator and user experience across all substrates while retaining the highest bar of security, privacy, availability, data residency, compliance and scalability that Hyperforce offers. We're looking for a proven TPM, a passionate infrastructure expert, a proactive problem solver, and a change agent who thrives on tackling complex challenges. Your expertise in enterprise systems, public cloud services, such as networking, compute, and storage will be essential in delivering tangible business value. If you have a proven track record of leading large, complex programs and are eager to shape the future of Salesforce's infrastructure, we want to hear from you!

Your Impact - Responsibilities:

• Take ownership and accountability of technical program planning and delivery for programs in Identity and Access, Data Security, Network Security, Technical Resilience, using demonstrated strong analytical and technical skills.

• Drive major uplifts in infrastructure across services such as Compute, Storage, Networking, and Identity.

• Develop trusted relationships with key technology and functional stakeholders to drive focus on the strategic program objectives and optimize delivery. This includes supporting and holding resources accountable for their responsibilities within the program.

• Utilize agile methodologies and product development lifecycle to successfully partner with product and engineering organizations. Collaborate with senior managers and engineers to architect and develop the best technical and operational design and approach, delivering value quickly to customers.

• Initiate programs and create alignment on program planning. Bring teams together to define the business objectives, program structures, and cross-functional support necessary to succeed.

• Translate business objectives into execution strategy (tactical and strategic), lead and successfully execute the strategy through strong collaboration and agile leadership.

• Lead regular review meetings with key stakeholders. Provide transparent updates, help drive key decisions, pro-actively remove obstacles, manage dependencies across teams, identify risks and address key program issues.

• Provide regular visibility to program status (key decisions, dependencies, issues, risks, metrics, etc.) through status reporting to all stakeholders. Ensure data is collected to appropriately inform decision-making for mitigating risks and resolving issues.

• Utilize internal tools and an agile mindset to create a collaborative environment that fosters autonomy, transparency, mastery, innovation, and learning; promotes continuous improvement.

• Drive for clarity to keep teams moving forward, ensure business objectives are met and each program delivers on its commitments.

• Be a thought leader within the or