Vice President, Field Service

About OmnidianOmnidian, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries.  Omnidian is building a more sustainable future for the planet through our passionate teams, our innovative technology, and by creating an amazing customer experience. We are headquartered in Seattle, WA
The Job
We are seeking a strategic, innovative, and results-driven Vice President, Field Service to lead the evolution of our field service strategy and execution, with a strong focus on leveraging subcontractor partnerships, scaling for new market opportunities, and enhancing service extensibility.  Reporting to the Chief Operating Officer (COO), this leadership role will oversee strategy and execution for field service operations, resulting in high-quality customer experiences.  This role is pivotal in shaping our approach to scalable field service delivery as we both grow our core business and expand into emerging markets.

What You'll Do

• At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing:
Expand and Optimize Our Service Network
• Consolidate management and delivery of field service across residential and commercial operations and strategically evolve field service strategy.
• Lead an established and growing team that is responsible for innovating approaches to subcontractor management, fostering long-term partnerships that enhance efficiency and quality.
• Evaluate and refine field service operational processes for scalability, efficiency, and quality control.
• Build frameworks for subcontractor engagement, emphasizing creativity and mutually beneficial solutions for greater service impact.
• Partner with external vendors and subcontractors to develop dedicated, reliable service offerings with predictable availability, scheduling, and delivery.
Drive Field Service Strategy and Execution
• Develop and lead strategic initiatives focused on extensibility and scalability, including testing and refining service models to support new business lines and technologies.
• Manage performance to key performance indicators (KPIs) for subcontractor performance, ensuring measurable success in cost, quality, and customer satisfaction.
• Work cross-functionally with Operations, Customer Success, and Sales to align field service capabilities with broader company goals.
• Influence company direction by providing thought leadership on subcontractor innovation, white-label service opportunities, and franchisee development.
• Develop field service strategy to support business expansion into new markets and asset classes.
Enhance Customer Experience Through Partner Innovation
• Drive improvements in partner-facing processes, optimizing for seamless integrations with subcontractors and ensuring exceptional customer outcomes.
• Collaborate with the Technology team to leverage software and data tools that improve subcontractor operations, including scheduling, forecasting, and service delivery.
• Reimagine the field service customer journey to deliver high-quality, efficient, and scalable solutions.

Who You Are

• You are an experienced leader in innovating and managing service delivery through a third-party model (e.g. subcontractor management) with a track record of efficiently scaling delivery.
• You excel at fostering innovative solutions for partners, balancing creativity with operational rigor.
• You thrive in fast-paced, high-growth environments, and you’re energized by ambiguity and big challenges.
• You have exceptional communication and relationship-building skills, enabling you to lead external partnerships and influence internal stakeholders effectively.
• You are data-driven in your decision-making, using analytics to improve service delivery outcomes while managing costs.

Experience You’ll Need

• 10+ years of experience in field service operations, with at least 5 years in a leadership role overseeing and evolving subcontractor-based service models.
• Demonstrated success in scaling subcontractor or franchise networks, preferably in industries like retail consumer services, tech-enabled services, or other big-ticket transaction businesses.
• Proven ability to innovate and refine service processes for scalability and market expansion, particularly in emerging markets.
• Strong vendor management experience, with a focus on relationship-building and performance optimization.
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Experience That's a Plus

• Experience in the solar or energy storage industries.
• Familiarity with service management software and field service optimization technologies (e.g., scheduling tools