The Avenue & SF DAS Program Associate

Salary: $26.44 / hr. non-exempt

Location: San Francisco, CA

WHO ARE WE?

Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to California’s most vulnerable individuals, with an emphasis on those transitioning from, or at risk of, homelessness or institutionalization. We develop, own, and manage multi-family supportive housing and licensed residential care homes. We implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veterans’ services, and health care sectors.

In short, we do good work. We have offices throughout California, currently have almost 400 staff members, and are growing daily. We’re looking for inspired, talented people who want to be part of a team that’s affecting profound change and is having fun doing it.

As Brilliant Corners has been deemed an Essential Service, Housing Coordinators will be expected to travel throughout Los Angeles County, meet in person with Program Participants, Case Managers/Workers from Partner Agencies as well as Property Managers. Brilliant Corners will provide Personal Protective Equipment (PPE) for all employees providing these essential services.

Department Summary

The Avenue and Scattered Site Housing and Rental Subsidy Administration (SSHRSA) are housing services programs within the Northern California Housing Services Department, providing individuals with access to various rental assistance opportunities. The Avenue is supported by the Golden Gate Regional Center (GGRC) and the North Bay Regional Center (NBRC), while the SSHRSA program is funded by the San Francisco Human Services Agency’s Department of Disability and Aging Services (DAS). Both programs aim to offer a streamlined set of resources to help individuals secure and maintain stable housing. Brilliant Corners identifies and secures units across the Bay Area, provides move-in assistance and rental subsidy administration, coordinates with case managers, and assists with landlord and property owner relations. Additionally, these programs offer ongoing support to help clients remain stably housed and successfully integrated within their communities.

Position Summary

The Program Associate provides essential operational support to the Avenue and SSHRSA programs by managing administrative back-office functions, maintaining up-to-date records, preparing check requests, updating financial ledgers, and assisting in report development and projects as needed. They utilize company-designed project management tools to ensure timely, cost-effective, and well-organized project coordination. This position is responsible for performing administrative tasks of moderate complexity following departmental procedures. Responsibilities may include bookkeeping, word processing, filing, and attending department events such as team meetings, workshops, and site visits as needed.

Position Responsibilities

·       Develop and maintain files, documents, and information systems to support program objectives.

·       Administer rental subsidies by gathering and verifying tenant lease information and processing monthly payments.

·       Review and verify expense reports, credit card charges, and supporting receipts. Assist with invoicing and issuing vendor payments for staff travel and client move-in expenses.

·       Draft and format routine correspondence and reports.

·       Retrieve, sort, and distribute mail; assist in preparing mailings for vendors, clients, landlords, and other stakeholders as needed.

·       Obtain necessary signatures and approvals, ensuring all financial information is properly transferred to relevant departments for processing.

·       Provide administrative support to the manager, coordinating with Housing Coordinators and funders to address inquiries, share information, and provide explanations as needed.

·       Assist staff with financial inquiries by tracking check statuses, reviewing client ledgers, and identifying payment discrepancies.

·       Communicate program information effectively and accurately to project stakeholders and team members.

·       Maintain and update databases (e.g., Salesforce, Box.com) and ensure compliance with all regulatory documentation requirements.

·       Create and manage comprehensive program documentation, including templates, marketing materials, maps, reports, executive summaries, flyers, and client presentations.

·       Support meetings and special events by scheduling, preparing materials, and coordinating logistics.

·       Collaborate with other departments and staff to ensure seamless pro