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Job Details

Summary:

Under general direction of the Business Practice Consultant, the Business Coach is responsible for building a strong advisor/coaching relationship with their oncology practice customers. They are responsible for translating key performance metrics into an actionable plan of improvement for member customers, as well as being a point of contact on Provider Technology solutions for all customers. In addition, assists in evaluating requests for enhancements, communicating best practices for technology implementations, identifying opportunities for additional offerings, facilitating discussions with operations/customers to clarify business requirements/needs and managing customer expectations around technology and solution offerings.

Primary Duties and Responsibilities:

• Addresses new or existing issues within practice functional areas to identify potential areas of weakness within the operations

• Acts as an instructor and subject matter expert for Financial Performance Optimization Solutions and Provider Technology offerings for the Division’s field sales force and customers

• Provides business coaching to Financial Performance

• Optimization customers regarding purchasing optimization, pharmacy revenue cycle, and 340B solutions, business process optimization and best-demonstrated practices

• Articulates technology and product positioning to both business and technical users within a practice

• Works in conjunction with sales team as the key business operations advisor and product advocate for Division’s products

• Reviews product specific requests, better refine requirements/scope of requests with internal technology/solutions team and provide tactical and strategic recommendations

• Works with Analytics team to develop appropriate performance reporting and ensure data capture for reports

• Adheres to standards and procedures for project reporting, problem resolutions and documentation

• Develops and maintains relationships with customers, deliver excellent customer service and manage customer expectations appropriately

• Collaborates with field sales teams to identify key practices regarding business and provide assessment of needs and suggest solutions

• Maintain awareness of competitive activity and industry trends.

• Provides follow up calls to customers when appropriate and escalate problems as necessary

• Assists in the development and delivery of product demonstrations to practices

• Assists with implementation of special projects and/or contracting relating to solution offerings within the practices

• Must be willing to travel and work from a home office environment. Travel minimal <10%.

• Requires a minimum of four (4) years progressively responsible related experience, including training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through a four year Bachelor’s Degree program, technical vocational training or equivalent combination of experience and education

• Must have at least 3 years' experience in a customer-facing role, preferably in customer relationship management or account management

• Proven track record of building and maintaining strong customer relationships

• Excellent communication and interpersonal skills, with the ability to engage effectively with customers at all levels

• Must have extensive experience with revenue cycle integrity or 340B

• Knowledge of organization’s policies and procedures

• Strong problem-solving skills and the ability to manage multiple priorities in a fast-paced environment

• Knowledge and understanding of the practice revenue cycle and 340B 

• Individual must maintain professional knowledge associated

• Ability to work independently and as part of a team

• Individual should be proficient in the latest Microsoft Office applications

• Excellent analytical skills